Home

Summit Auto Body – Where to Get the Best Tires and Brakes Service?

Peotter’s Tire and Auto understands that, without knowing what to look for, choosing a quality auto body shop is difficult.

It’s important to select the right auto shop to ensure the vehicle is fixed correctly the first time.

It’s also the best way to make sure the shop is honest and reliable. There are many important features of a good shop, including an experienced staff and certifications.

Car Mechanic Shop

It can also help to read customer reviews before making a selection.

A Certified Summit Auto Body Shop

A good body shop is certified by the largest auto organization. Facilities that gain the approval of the organization have proven their abilities as certification is often a lengthy process.

To become approved, an auto shop must demonstrate it has the latest equipment, qualified technicians and a proper facility.

It must also show it offers above average training to its employees. Larger associations always collect feedback from prior customers as well before issuing an approval.

>>> WELL, IF YOUR CAR IS EVER DAMAGED IN AN ACCIDENT OR REPAIRED THROUGH MAJOR INSURANCE COMPANY IN THIS COUNTRY, THERE ARE STATE AND FEDERAL LAWSUITS IN THIS COUNTRY YOU SHOULD KNOW ABOUT.

AUTO BODY SHOPS ACROSS THE COUNTRY, MORE THAN 500 OF THEM CLAIM SOME BIG INSURANCE COMPANIES LONG DELIBERATELY SKIMPED WHEN IT COMES TO REPAIR DAMAGED VEHICLES.

ALSO, THE INSURANCE COMPANIES CAN HAVE THEIR PROFITS.

THE LAWSUITS ALLEGE IT'S A SCHEME THAT CANNOT ONLY LEAD TO RUSHED AND MINIMAL REPAIRS BUT RECYCLED, REMANUFACTURED AND ONE LAWYER PUTS IT JUNKED PARTS TO FIX YOUR CAR.

ATTORNEY GENERAL BELIEVES THE ALLEGED SCHEME YOU COULD BE DRIVING A DANGEROUS CAR.

CNN SENIOR INVESTIGATIVE CORRESPONDENT DREW GRIFFIN REPORTS.

>> Reporter: TO SEE WHAT'S REALLY GOING ON, YOU'VE GOT TO DO SOMETHING YOU PROBABLY CAN'T DO AT HOME.

LIFT WHAT YOU THINK IS YOUR REPAIR CAR, GET OUT SOMETHING CALLED A BORROW SCOPE AND CHECK THE FRAME TO SEE IF THE AUTO BODY SHOP FIXED IT, WHAT YOUR INSURANCE COMPANY LIKELY RECOMMENDED.

>> THERE'S THE RIFF IN THE RAIL.

>> Reporter: BILL BURN, A NATIONAL AUTO REPAIR EXPERT TESTIFIES ABOUT BAD REPAIRS AND THIS, HE SAID, IS ONE OF THEM.

THE RESULT OF A SYSTEM DESIGNED TO SAVE MONEY FOR INSURANCE COMPANIES.

>> WHAT THEY DID WAS REPLACED THE NEW END CAP ON THERE AND THE END CAP COVERS THAT, SO THE CONSUMER WOULD NEVER SEE THIS.

IT IS UNSAFE.

>> AND YET THEY PUT IT BACK.

>> CORRECT.

>> Reporter: BURN IS NOW PART OF THE MAJOR LAWSUIT INVOLVING MORE THAN 500 AUTO BODY SHOPS IN 36 STATES.

ALL SUING DOZENS OF INSURANCE COMPANIES ACROSS THE COUNTRY.

THE SHOPS BELIEVE THE INSURANCE INDUSTRY IS INVOLVED IN A DELIBERATE SYSTEM TO SEND YOU AND YOUR CAR TO SHOPS THAT ARE PRESELECTED BY INSURERS TO DO THE ABSOLUTE BARE MINIMUM TO FIX IT.

EVEN TELLING BODY SHOPS TO USE USED OR RECYCLED PARTS BECAUSE THEY'RE CHEAPER.

MATT PARKER IS AN AUTO SHOP OWNER IN MONROE, LOUISIANA, WHO SAID HE SEES THE SAME PROBLEM.

HE SAID STATE FARM TOLD HIM TO USE A REMANUFACTURED HEADLIGHT IN A TOYOTA TACOMA.

THIS IS WHAT HE GOT.

>> IT'S GOT A HOLE IN IT HERE AND THEN YOU CAN SEE WHERE THEY SCREWED THIS BRACKET BACK ON THE VEHICLE.

NOW, YOU CAN SEE HERE WHERE ALL THESE PARTS WERE KNOCKED OFF AND GLUED BACK TOGETHER.

YOU CAN ALSO SEE HERE WHERE THE TOP CORNER AND THE LENS IS BUSTED AND THIS PART OF THE HEADLIGHT IS BROKEN.

THIS CAME OUT OF A BOX WRAPPED LIKE IT WAS SUPPOSED TO BE -- ABSOLUTELY, LIKE A NEW PART.

THE INSURANCE COMPANY WANTS US TO PUT THIS STUFF ON THE CAR.

IF WE REFUSE TO PUT IT ON THE CAR, THEN THEY LABEL US AS A SHOP NOT WILLING TO GO ALONG WITH THEIR PROGRAM AND THEN TRY TO STEER OUR BUSINESS AWAY FROM US.

>> Reporter: THIS IS WHY HE AND THE OTHER SHOPS RETAINED JOHN ARTHUR EVES TO SUE.

>> EVERY STATE IN THE UNION IS EXPERIENCING THE SAME SORT OF STRUGGLE HERE BETWEEN THE BODY SHOPS TRYING TO DO AND INSURANCE COMPANY TRYING TO USE UNSAFE PARTS AND METHODS ON THEIR CARS.

>> Reporter: BUDDY CALDWELL OF LOUISIANA BELIEVE IT TOO.

PREPARING A LAWSUIT.

LOUISIANA FILED CLAIMING STATE FARM'S PRACTICE IS PUTTING DRIVERS IN DANGER.

AND WHAT IS THE PRACTICE? WHAT'S BEING PUT IN THEIR CARS? >> AFTERMARKET PARTS, JUNK YARD PARTS AND ALL OF THIS WITHOUT ANY COMMUNICATION WITH THE CONSUMER AND THAT'S THE MAIN ISSUE, THE SAFETY ISSUES AND THE KNOWLEDGE THAT THEIR PRODUCT IS BEING DEVALUED BY THE PRACTICES OF THE INSURANCE COMPANY.

I MEAN, BUDDY HAS FOUND NUMEROUS CASES HERE IN LOUISIANA.

WE FOUND IN MISSISSIPPI, THE BODY SHOPS, PUT JUNK PARTS AND WELD THE PATCH.

>> Reporter: WHEN AUTO SHOPS DON'T GO ALONG, MISSISSIPPI'S ATTORNEY GENERAL SAID THOSE AUTO SHOPS BUSINESS GETS CUT.

IT'S CALLED STEERING.

INSURANCE COMPANIES STEERING BUSINESS ELSEWHERE.

>> THEY'RE GOING TO SAY, WE'LL BLACKBALL YOU.

WE WON'T PUT YOU ON OUR SELECT SERVICE LIST AND WE'RE GOING TO MAKE YOU SEND ESTIMATESTOUS TO FIVE TIMES.

>> Reporter: U.

S.

SENATOR RICHARD BLOOMEN THAT WILL WHO USED TO BE CONNECTICUT'S ATTORNEY GENERAL NOT ONLY THE POTENTIAL FOR SMALL BUSINESS TO BE HURT BUT BELIEVE CARS REPAIRED THROUGH THE PREFERRED SERVICE CENTERS PROPOSE A SAFETY RISK AND ASKED THE U.

S.

DEPARTMENT OF JUSTICE TO INVESTIGATE.

>> SALVAGE PARTS INFERIOR OR EVEN COUNTERFEIT PARTS RAISE SAFETY CONCERNS AND OFTEN, THOSE KIND OF PARTS INVOLVED IN THE PRACTICE OF STEERING AND THAT'S WHY I HAVE BEEN CONCERNED FOR YEARS ABOUT IT.

AND WHY I THINK THE DEPARTMENT OF JUSTICE SHOULD BE INVESTIGATING.

>> Reporter: LOUISIANA'S ATTORNEY GENERAL CHOSE STATE FARM BECAUSE THEY'RE THE BIGGEST INSURER IN HIS STATE AND LEGAL FILINGS, THE COMPANY DENIES ALL THE ALLEGATIONS INCLUDING THE ALLEGATION THAT STATE FARM MANDATES USING AFTERMARKET PARTS.

STATE FARM WOULD NOT GRANT INTERVIEW BUT SENT A STATEMENT INSTEAD.

IT SAID OUR CUSTOMERS CHOOSE WHERE THEIR VEHICLES ARE GOING TO BE REPAIRED.

WE PROVIDE INFORMATION ABOUT OUR SELECT SERVICE PROGRAM WHILE AT THE SAME TIME MAKING IT CLEAR THEY CAN SELECT WHICH SHOP WILL DO THE WORK.

STATE FARM TOLD US TO BRING OUR SPECIFIC QUESTIONS TO NEIL OLRIDGE WITH THE NATIONAL ASSOCIATION OF MUTUAL INSURANCE COMPANIES.

>> IT'S NOT JUST IN THE ECONOMIC INTEREST OF THE INSURER TO HAVE A CAR GO IN AND OUT OF AN AUTO BODY SHOP FOUR OR FIVE TIMES TO GET IT RIGHT.

>> Reporter: WHY WOULD THEY RECOMMEND USED PARTS, FIXED PARTS OFF MARKET? >> SURE.

MOST COMPANIES DON'T REQUIRE THIS.

MOST COMPANIES OFFER A CHOICE TO CONSUMERS.

MOST OF THE ANY SORT OF AFTERMARKET PART YOU MIGHT HEAR ABOUT ARE USUALLY COSMETIC PARTS.

NOTHING RELATED TO THE SAFETY, THE MECHANICAL PARTS OF THE OPERATION OF THE VEHICLE.

THERE ARE LAWS IN ALMOST EVERY STATE THAT REQUIRE CONSUMERS TO BE TOLD THAT IF AFTERMARKET PARKTS ARE USED AND WHAT THEY ARE.

>> Reporter: WE FOUND THIS NOTICE ON PAGE FOUR OF THE ESTIMATE ON PAGE SIX OF THIS ONE.

>> IN MANY CASES, THESE PARTS ARE NO DIFFERENT.

THEY'RE MADE ON THE SAME FACTORIES.

ONE JUST COMES OUT WITH AN AUTO MANUFAC MANUFACTURER'S NAME ON IT AND OTHERS DON'T.

>> THAT'S NOT TRUE.

>> IT IS TRUE.

>> Reporter: IT CERTAINLY ISN'T TRUE IN THE CASE OF THIS REPLACEMENT HOOD FOR A HONDA MADE IN TAIWAN AND ALREADY COMING APART.

THIS AFTERMARKET BUMPER STRAIGHT OUT OF THE BOX NOT ONLY DOESN'T FIT BUT THE FASTENERS HAVE BEEN GLUED BACK TOGETHER AND THEN THERE'S THE QUESTION ABOUT THAT BROKEN AND REPAIRED TOYOTA TACOMA HEAD LAMP.

>> IT'S OBVIOUSLY A REPURPOSED PART FROM A JUNK YARD AND IF YOU LOOK CLOSELY, YOU'LL SEE HOW IT WAS GLUED TOGETHER, SNAPPED TOGETHER AND IN SOME CASES, EVEN WELDED AND SCREWED TOGETHER AND THIS IS WHAT THE INSURER TOLD THE PREFERRED BODY SHOP TO PUT ON THE CAR.

LOOK AT THIS.

YOU WOULDN'T WANT THAT IN YOUR CAR, I WOULDN'T WANT THAT IN MY CAR.

>> I DON'T KNOW THE CIRCUMSTANCES OF THE PICTURE, SO I REALLY CAN'T COMMENT ON IT.

>> Reporter: SO ARE THE ATTORNEY GENERALS WRONG IN SAYING THAT THE INSURANCE INDUSTRY AS A WHOLE, STATE FARM IN PARTICULAR, IS STEERING THEIR CUSTOMERS TO PREFERRED BODY SHOPS, PREFERRED BECAUSE THEY SAVE THE INSURANCE COMPANY MONEY, NOT THE CONSUMER? >> THE INSURANCE COMPANY MAY PROVIDE A LIST OF AUTO BODY SHOPS.

AND THE CUSTOMER CAN SAY NO, I WANT TO GO TO JOE'S BODY SHOP AROUND THE CORNER AND THAT'S THE CHOICE.

>> Reporter: THAT'S WHAT PROGRESSIVE INSURANCE TOLD US HAPPENED FOR THIS CAR.

REMEMBER, IT'S THE CAR WE TOLD YOU ABOUT EARLIER WITH THE RIP TAIL FRAME THAT YOU COULD ONLY SPOT WITH THE BOROSCOPE.

ONLY HIT FROM BEHIND.

A PREFERRED BODY SHOP AND SENT BACK ON THE ROAD WITH A RIPPED AND HIDDEN TAIL FRAME.

TURNS OUT IT WASN'T OLD, NOT REPAIRED.

THREE OF FOUR TIRE RIMS ARE DAMAGED AND THE UNDERCARRIAGE OF THE CAR IS PUSHED IN ACCORDING TO AUTO EXPERT BILL BURN AND OUTSIDE, THE PAINT JOB IS FILLED WITH POCKMARKS.

PROGRESSIVE INSURANCE SAY THEY DIDN'T CHOOSE THE BODY SHOP, THE OWNER DID.

WELL, THIS IS THE OWNER.

EUG EUGENEA RANDALL WHO NEEDS THE CAR TO CARRY HER 2-YEAR-OLD SON ROMAN AND REMEMBERS THE CONVERSATION WITH PROGRESSIVE MUCH DIFFERENTLY.

>> THEY DIDN'T GIVE ME A CHOICE AS TO WHERE I WANTED TO TAKE IT.

THEY JUST TOLD ME TO TAKE IT TO THEIR PREFERRED SHOP.

>> Reporter: RANDLE SAID BECAUSE IT WAS A PREFERRED SHOP, IT WOULD BE REPAIRED TO A HIGHER STANDARD BUT WHEN SHE PICKED IT UP, SHE IMMEDIATELY KNEW SOMETHING WASN'T RIGHT.

>> COSMETICALLY TO ME IT LOOKED FINE BUT ONCE I GOT IN AND GOT DOWN THE STREET, IT JUST STARTED DRIVING REALLY CRAZY AND I IMMEDIATELY TOOK IT BACK.

>> Reporter: SO HOW CRAZY WAS RANDLE'S CAR DRIVING? I DECIDED TO FIND OUT FOR MYSELF BY GETTING BEHIND THE WHEEL.

>> ANYTHING OVER 50 MILES PER HOUR, THIS THING JUST SHAKES.

THIS THING IS REALLY SHAKING NOW.

>> Reporter: NOT ONLY THE TAIL SECTION RIPPED AN UNREPAIRED, THREE OF FOUR TIRE RIMS DAMAGED AND AS I DROVE, THE STEERING WHEEL SHAKING SO VIOLENTLY, I HAD TO GRIP DOWN FROM VEERING TO THE RIGHT.

THE FRONT LEFT TIRE WAS JUST WOBBLING.

I CAREFULLY DROVE THIS SHAKING CAR RIGHT BACK TO THE INSURANCE COMPANY'S PREFERRED AUTO BODY SHOP.

WHERE THE GENERAL MANAGER PROMPTLY TOLD US TO LEAVE.

>> DON'T TURN THAT ON WITHOUT THE SERVICE PERMISSION IF YOU DON'T MIND.

>> Reporter: AS FOR THE SHAKING CAR, THE INSURANCE COMPANY EVENTUALLY DECLARED IT A TOTAL LOSS GIVING HER FULL REPLACEMENT VALUE.

BUT ONLY AFTER SHE HIRED AN ATTORNEY AND CNN BEGAN INVESTIGATING THIS STORY.

>> THE VEHICLE SPUN OUT.

>> UNBELIEVABLE.

DREW GRIFFIN JOINING US NOW.

I HAD NO IDEA ABOUT THIS WHOLE PLAN THEY HAVE.

DID THE REPAIR COMPANY THAT SUPPOSEDLY FIXED THE SHAKING CAR EVER GIVE AN EXPLANATION? >> Reporter: THE COMPANY SERVICE KING SAID THEY DID WHAT THE INSURANCE COMPANY APPROVED AND SAID ALL THEIR REPAIRS COME WITH A WRITTEN LIFETIME WARRANTY.

SERVICE KING'S CORPORATE OFFICE SAID IT WAS UNAWARE THERE WERE PROBLEMS OR COMPLAINTS AND.

Auto shops can also receive certification from parts manufacturers and organizations like Auto Body Alliance, which requires the shop to meet certain qualifications.

Qualified and Experienced Staff in the Repair Shop

A good auto body shop has qualified staff with a number of certifications. Certification from ASE (Automotive Service Excellence) is especially important.

ASE is a non-profit organization that offers certifications to automobile technicians that show proficiency in their trade.

Technicians may also have certification from car manufacturers like GM, Chrysler, Toyota and Nissan, showing their knowledge and experience dealing with particular car brands.

Some auto technicians also receive aftermarket training from Bendix, Moog, or NAPA. Most training requires a great deal of knowledge and experience and demonstrates a technician is a professional in their field.

Positive Customer Auto Body Shop Reviews

When possible, former clients should be consulted about their experience with the shop. Some resources to find reviews are online, making it easy to decide if a body shop has good feedback from the public.

Reviews should mention that the vehicle was fixed properly the first time and work was completed in a timely fashion.

Positive reviews should also discuss whether a warranty was offered by the body shop and if the facility was clean and orderly.

A facility that has the approval of a large automobile association has shown a history of positive feedback from customers, although it’s always a good idea to check into a shop as much as possible.

Accepts All Insurance

Another important aspect of a good body shop is its acceptance of all forms on insurance.

Peotter’s Tire and Auto believes that an auto body shop that accepts all insurance providers demonstrates it has experience working with insurance companies to settle claims quickly.

Car Repair

In Summary:

A shop that is hesitant to accept major insurance providers is a red flag that something may be wrong.

This is also a matter of convenience and makes it easier for the vehicle owner to select a shop they feel comfortable with.

Selecting the right auto body shop requires a bit of patience and consideration.

For example, choosing the first shop available can be a disaster if the employees aren’t trained properly.

A good auto shop is clean and up-to-date with a friendly and knowledgeable staff. The shop should have positive reviews and a range of certifications for both the facility and technicians.

It should also accept all forms of insurance, making repairs easy and convenient.

Collision Repair

What makes auto body shops so difficult to heat during the cold season? To shop owners, the answer is obvious. Auto body shops are characteristically dusty, breezy, high heat-loss environments. To make the indoor air more breathable and safe for workers, fresh air must be introduced through use of exhaust fans and/or raising overhead doors to help dissipate and eliminate contaminants. The problem is, as contaminants are pulled out, so is the heated air. Seemingly a "no win" scenario right?

So what's the most effective and efficient way to heat body shops?

Answer: Infrared radiant tube heaters.

Why Infrared?

To help answer that question, let's review what "infrared" is and how it works.

Infrared (IR) is electromagnetic wave energy that travels at the speed of light until it strikes an object. Upon striking an object, the IR energy converts to heat and is either reflected or absorbed. Dark and opaque objects (i.e. asphalt, concrete, etc.) readily absorb radiant IR heat energy, whereas highly reflective objects such as chrome and polished aluminum are poor absorbers and tend to reflect that energy away.

The most familiar IR emitter (heater) is our own sun. The sun radiates its IR energy through our atmosphere to the earth's surface, uninhibited by wind. As the earth's surface absorbs that energy, our air becomes warm.

During our North American winters the sun's rays are less dense due to the angle of the sun in the sky and our air temperatures are much cooler. But by summer solstice the sun's rays are at their peak angle and absorption is at its highest, resulting in warmer air temperatures.

Why use infrared tube heaters for your body shop?

1) Ceiling suspended infrared tube heaters mimic the warmth of the sun by warming up tools, machinery, floors and people directly, thereby warming the air indirectly.

2) Unlike forced air heaters, infrared tube heaters do not blow air throughout the space. That's a big plus in body shops where dust in painting areas is a problem.

3) Quicker heat recovery. As infrared energy absorbs into floors, tools, vehicles, etc., heat is recovered much more quickly when overhead doors are opened and closed again or when exhaust fans are cycled on and off periodically. That's because surfaces in the direct path of the infrared rays become a "heat sink". In other words, stored heat in objects re-radiates to warm the surrounding air.

4) Energy efficiency - an infrared tube heating system can save as much as 50% or more in fuel savings compared to conventional forced air. This is especially true in body shops where air exchanges are very high.

5) Infrared heaters can increase production. A carefully designed infrared tube heating system can be used to decrease drying times and enhance paint job quality. Placing vehicles in the path of infrared radiation warms cold metal surfaces. Paint applied to warm metal surfaces is less likely to run or drip than when applied to cold surfaces. And because infrared heaters don't move air around, there is less opportunity for dust particles to mix with newly applied paint.

We should note that gas infrared tube heaters are NOT to be used inside paint booths or paint mixing rooms. Tube heater emitters can reach 900 to 1100 Degrees F, well above the flash point of solvent-based primers and sprays. Spraying should be contained in a designated paint room with a filter bank and exhaust system to carry away potentially explosive fumes. Once spraying is done and the booth is ventilated with fresh air, vehicles and components can then be moved out of the spray booth to an isolated drying area where the infrared heaters are located.

Are some infrared tube heaters better than others for heating body shops?

Yes indeed.

That's where you need to do a bit of homework. A thorough review of the various infrared tube heater manufacturers can turn up some surprising differences between brands and product offerings. In your search, ask about burner design (are controls isolated from the air stream? They should be.), emitter tubing (heat-treated aluminized or cheaper hot-rolled steel?), reflector efficiency (50% efficient or 100%), and warranty (10 years is better than 5 years).

Auto Body Shops - Few Tips For Dealing With Them