Summit NJ Tires and Auto | Peotters Tire and Auto

For the majority of drivers, going to an auto body shop in Summit NJ is a mysterious experience, a scary encounter with the unknown.

Once you hand over your key, you instantly feel uneasy; will your car be returned as good as new, or will the repair specialists do a shoddy job?

How will you know? How will you be able to figure out if you hard-earned money is just being tossed down the drain?

Local Auto Repair

The best way to know if you are receiving excellent service and professional care is to find a reputable Summit NJ Auto Body shop and then build a relationship with that shop.

However, most people who take their vehicles in to the Auto Body Shop are doing so for the first time. So, how do you know whether or not you can trust an auto body shop?

First of all, it is important to know that most auto body shops are reputable businesses. The majority of Summit Auto Body owners are just struggling to make a living like most small business owners – they want to do a great job on your car so you will return or refer others to their shop.

Auto Electric Repair

However, there are a few bad apples that spoil the whole bunch, and you need to be diligent when selecting a shop.

The first thing to do is get a referral or locate a shop online using reviews and testimonials.

>>> WELL, IF YOUR CAR IS EVER DAMAGED IN AN ACCIDENT OR REPAIRED THROUGH MAJOR INSURANCE COMPANY IN THIS COUNTRY, THERE ARE STATE AND FEDERAL LAWSUITS IN THIS COUNTRY YOU SHOULD KNOW ABOUT.

AUTO BODY SHOPS ACROSS THE COUNTRY, MORE THAN 500 OF THEM CLAIM SOME BIG INSURANCE COMPANIES LONG DELIBERATELY SKIMPED WHEN IT COMES TO REPAIR DAMAGED VEHICLES.

ALSO, THE INSURANCE COMPANIES CAN HAVE THEIR PROFITS.

THE LAWSUITS ALLEGE IT'S A SCHEME THAT CANNOT ONLY LEAD TO RUSHED AND MINIMAL REPAIRS BUT RECYCLED, REMANUFACTURED AND ONE LAWYER PUTS IT JUNKED PARTS TO FIX YOUR CAR.

ATTORNEY GENERAL BELIEVES THE ALLEGED SCHEME YOU COULD BE DRIVING A DANGEROUS CAR.

CNN SENIOR INVESTIGATIVE CORRESPONDENT DREW GRIFFIN REPORTS.

>> Reporter: TO SEE WHAT'S REALLY GOING ON, YOU'VE GOT TO DO SOMETHING YOU PROBABLY CAN'T DO AT HOME.

LIFT WHAT YOU THINK IS YOUR REPAIR CAR, GET OUT SOMETHING CALLED A BORROW SCOPE AND CHECK THE FRAME TO SEE IF THE AUTO BODY SHOP FIXED IT, WHAT YOUR INSURANCE COMPANY LIKELY RECOMMENDED.

>> THERE'S THE RIFF IN THE RAIL.

>> Reporter: BILL BURN, A NATIONAL AUTO REPAIR EXPERT TESTIFIES ABOUT BAD REPAIRS AND THIS, HE SAID, IS ONE OF THEM.

THE RESULT OF A SYSTEM DESIGNED TO SAVE MONEY FOR INSURANCE COMPANIES.

>> WHAT THEY DID WAS REPLACED THE NEW END CAP ON THERE AND THE END CAP COVERS THAT, SO THE CONSUMER WOULD NEVER SEE THIS.

IT IS UNSAFE.

>> AND YET THEY PUT IT BACK.

>> CORRECT.

>> Reporter: BURN IS NOW PART OF THE MAJOR LAWSUIT INVOLVING MORE THAN 500 AUTO BODY SHOPS IN 36 STATES.

ALL SUING DOZENS OF INSURANCE COMPANIES ACROSS THE COUNTRY.

THE SHOPS BELIEVE THE INSURANCE INDUSTRY IS INVOLVED IN A DELIBERATE SYSTEM TO SEND YOU AND YOUR CAR TO SHOPS THAT ARE PRESELECTED BY INSURERS TO DO THE ABSOLUTE BARE MINIMUM TO FIX IT.

EVEN TELLING BODY SHOPS TO USE USED OR RECYCLED PARTS BECAUSE THEY'RE CHEAPER.

MATT PARKER IS AN AUTO SHOP OWNER IN MONROE, LOUISIANA, WHO SAID HE SEES THE SAME PROBLEM.

HE SAID STATE FARM TOLD HIM TO USE A REMANUFACTURED HEADLIGHT IN A TOYOTA TACOMA.

THIS IS WHAT HE GOT.

>> IT'S GOT A HOLE IN IT HERE AND THEN YOU CAN SEE WHERE THEY SCREWED THIS BRACKET BACK ON THE VEHICLE.

NOW, YOU CAN SEE HERE WHERE ALL THESE PARTS WERE KNOCKED OFF AND GLUED BACK TOGETHER.

YOU CAN ALSO SEE HERE WHERE THE TOP CORNER AND THE LENS IS BUSTED AND THIS PART OF THE HEADLIGHT IS BROKEN.

THIS CAME OUT OF A BOX WRAPPED LIKE IT WAS SUPPOSED TO BE -- ABSOLUTELY, LIKE A NEW PART.

THE INSURANCE COMPANY WANTS US TO PUT THIS STUFF ON THE CAR.

IF WE REFUSE TO PUT IT ON THE CAR, THEN THEY LABEL US AS A SHOP NOT WILLING TO GO ALONG WITH THEIR PROGRAM AND THEN TRY TO STEER OUR BUSINESS AWAY FROM US.

>> Reporter: THIS IS WHY HE AND THE OTHER SHOPS RETAINED JOHN ARTHUR EVES TO SUE.

>> EVERY STATE IN THE UNION IS EXPERIENCING THE SAME SORT OF STRUGGLE HERE BETWEEN THE BODY SHOPS TRYING TO DO AND INSURANCE COMPANY TRYING TO USE UNSAFE PARTS AND METHODS ON THEIR CARS.

>> Reporter: BUDDY CALDWELL OF LOUISIANA BELIEVE IT TOO.

PREPARING A LAWSUIT.

LOUISIANA FILED CLAIMING STATE FARM'S PRACTICE IS PUTTING DRIVERS IN DANGER.

AND WHAT IS THE PRACTICE? WHAT'S BEING PUT IN THEIR CARS? >> AFTERMARKET PARTS, JUNK YARD PARTS AND ALL OF THIS WITHOUT ANY COMMUNICATION WITH THE CONSUMER AND THAT'S THE MAIN ISSUE, THE SAFETY ISSUES AND THE KNOWLEDGE THAT THEIR PRODUCT IS BEING DEVALUED BY THE PRACTICES OF THE INSURANCE COMPANY.

I MEAN, BUDDY HAS FOUND NUMEROUS CASES HERE IN LOUISIANA.

WE FOUND IN MISSISSIPPI, THE BODY SHOPS, PUT JUNK PARTS AND WELD THE PATCH.

>> Reporter: WHEN AUTO SHOPS DON'T GO ALONG, MISSISSIPPI'S ATTORNEY GENERAL SAID THOSE AUTO SHOPS BUSINESS GETS CUT.

IT'S CALLED STEERING.

INSURANCE COMPANIES STEERING BUSINESS ELSEWHERE.

>> THEY'RE GOING TO SAY, WE'LL BLACKBALL YOU.

WE WON'T PUT YOU ON OUR SELECT SERVICE LIST AND WE'RE GOING TO MAKE YOU SEND ESTIMATESTOUS TO FIVE TIMES.

>> Reporter: U.

S.

SENATOR RICHARD BLOOMEN THAT WILL WHO USED TO BE CONNECTICUT'S ATTORNEY GENERAL NOT ONLY THE POTENTIAL FOR SMALL BUSINESS TO BE HURT BUT BELIEVE CARS REPAIRED THROUGH THE PREFERRED SERVICE CENTERS PROPOSE A SAFETY RISK AND ASKED THE U.

S.

DEPARTMENT OF JUSTICE TO INVESTIGATE.

>> SALVAGE PARTS INFERIOR OR EVEN COUNTERFEIT PARTS RAISE SAFETY CONCERNS AND OFTEN, THOSE KIND OF PARTS INVOLVED IN THE PRACTICE OF STEERING AND THAT'S WHY I HAVE BEEN CONCERNED FOR YEARS ABOUT IT.

AND WHY I THINK THE DEPARTMENT OF JUSTICE SHOULD BE INVESTIGATING.

>> Reporter: LOUISIANA'S ATTORNEY GENERAL CHOSE STATE FARM BECAUSE THEY'RE THE BIGGEST INSURER IN HIS STATE AND LEGAL FILINGS, THE COMPANY DENIES ALL THE ALLEGATIONS INCLUDING THE ALLEGATION THAT STATE FARM MANDATES USING AFTERMARKET PARTS.

STATE FARM WOULD NOT GRANT INTERVIEW BUT SENT A STATEMENT INSTEAD.

IT SAID OUR CUSTOMERS CHOOSE WHERE THEIR VEHICLES ARE GOING TO BE REPAIRED.

WE PROVIDE INFORMATION ABOUT OUR SELECT SERVICE PROGRAM WHILE AT THE SAME TIME MAKING IT CLEAR THEY CAN SELECT WHICH SHOP WILL DO THE WORK.

STATE FARM TOLD US TO BRING OUR SPECIFIC QUESTIONS TO NEIL OLRIDGE WITH THE NATIONAL ASSOCIATION OF MUTUAL INSURANCE COMPANIES.

>> IT'S NOT JUST IN THE ECONOMIC INTEREST OF THE INSURER TO HAVE A CAR GO IN AND OUT OF AN AUTO BODY SHOP FOUR OR FIVE TIMES TO GET IT RIGHT.

>> Reporter: WHY WOULD THEY RECOMMEND USED PARTS, FIXED PARTS OFF MARKET? >> SURE.

MOST COMPANIES DON'T REQUIRE THIS.

MOST COMPANIES OFFER A CHOICE TO CONSUMERS.

MOST OF THE ANY SORT OF AFTERMARKET PART YOU MIGHT HEAR ABOUT ARE USUALLY COSMETIC PARTS.

NOTHING RELATED TO THE SAFETY, THE MECHANICAL PARTS OF THE OPERATION OF THE VEHICLE.

THERE ARE LAWS IN ALMOST EVERY STATE THAT REQUIRE CONSUMERS TO BE TOLD THAT IF AFTERMARKET PARKTS ARE USED AND WHAT THEY ARE.

>> Reporter: WE FOUND THIS NOTICE ON PAGE FOUR OF THE ESTIMATE ON PAGE SIX OF THIS ONE.

>> IN MANY CASES, THESE PARTS ARE NO DIFFERENT.

THEY'RE MADE ON THE SAME FACTORIES.

ONE JUST COMES OUT WITH AN AUTO MANUFAC MANUFACTURER'S NAME ON IT AND OTHERS DON'T.

>> THAT'S NOT TRUE.

>> IT IS TRUE.

>> Reporter: IT CERTAINLY ISN'T TRUE IN THE CASE OF THIS REPLACEMENT HOOD FOR A HONDA MADE IN TAIWAN AND ALREADY COMING APART.

THIS AFTERMARKET BUMPER STRAIGHT OUT OF THE BOX NOT ONLY DOESN'T FIT BUT THE FASTENERS HAVE BEEN GLUED BACK TOGETHER AND THEN THERE'S THE QUESTION ABOUT THAT BROKEN AND REPAIRED TOYOTA TACOMA HEAD LAMP.

>> IT'S OBVIOUSLY A REPURPOSED PART FROM A JUNK YARD AND IF YOU LOOK CLOSELY, YOU'LL SEE HOW IT WAS GLUED TOGETHER, SNAPPED TOGETHER AND IN SOME CASES, EVEN WELDED AND SCREWED TOGETHER AND THIS IS WHAT THE INSURER TOLD THE PREFERRED BODY SHOP TO PUT ON THE CAR.

LOOK AT THIS.

YOU WOULDN'T WANT THAT IN YOUR CAR, I WOULDN'T WANT THAT IN MY CAR.

>> I DON'T KNOW THE CIRCUMSTANCES OF THE PICTURE, SO I REALLY CAN'T COMMENT ON IT.

>> Reporter: SO ARE THE ATTORNEY GENERALS WRONG IN SAYING THAT THE INSURANCE INDUSTRY AS A WHOLE, STATE FARM IN PARTICULAR, IS STEERING THEIR CUSTOMERS TO PREFERRED BODY SHOPS, PREFERRED BECAUSE THEY SAVE THE INSURANCE COMPANY MONEY, NOT THE CONSUMER? >> THE INSURANCE COMPANY MAY PROVIDE A LIST OF AUTO BODY SHOPS.

AND THE CUSTOMER CAN SAY NO, I WANT TO GO TO JOE'S BODY SHOP AROUND THE CORNER AND THAT'S THE CHOICE.

>> Reporter: THAT'S WHAT PROGRESSIVE INSURANCE TOLD US HAPPENED FOR THIS CAR.

REMEMBER, IT'S THE CAR WE TOLD YOU ABOUT EARLIER WITH THE RIP TAIL FRAME THAT YOU COULD ONLY SPOT WITH THE BOROSCOPE.

ONLY HIT FROM BEHIND.

A PREFERRED BODY SHOP AND SENT BACK ON THE ROAD WITH A RIPPED AND HIDDEN TAIL FRAME.

TURNS OUT IT WASN'T OLD, NOT REPAIRED.

THREE OF FOUR TIRE RIMS ARE DAMAGED AND THE UNDERCARRIAGE OF THE CAR IS PUSHED IN ACCORDING TO AUTO EXPERT BILL BURN AND OUTSIDE, THE PAINT JOB IS FILLED WITH POCKMARKS.

PROGRESSIVE INSURANCE SAY THEY DIDN'T CHOOSE THE BODY SHOP, THE OWNER DID.

WELL, THIS IS THE OWNER.

EUG EUGENEA RANDALL WHO NEEDS THE CAR TO CARRY HER 2-YEAR-OLD SON ROMAN AND REMEMBERS THE CONVERSATION WITH PROGRESSIVE MUCH DIFFERENTLY.

>> THEY DIDN'T GIVE ME A CHOICE AS TO WHERE I WANTED TO TAKE IT.

THEY JUST TOLD ME TO TAKE IT TO THEIR PREFERRED SHOP.

>> Reporter: RANDLE SAID BECAUSE IT WAS A PREFERRED SHOP, IT WOULD BE REPAIRED TO A HIGHER STANDARD BUT WHEN SHE PICKED IT UP, SHE IMMEDIATELY KNEW SOMETHING WASN'T RIGHT.

>> COSMETICALLY TO ME IT LOOKED FINE BUT ONCE I GOT IN AND GOT DOWN THE STREET, IT JUST STARTED DRIVING REALLY CRAZY AND I IMMEDIATELY TOOK IT BACK.

>> Reporter: SO HOW CRAZY WAS RANDLE'S CAR DRIVING? I DECIDED TO FIND OUT FOR MYSELF BY GETTING BEHIND THE WHEEL.

>> ANYTHING OVER 50 MILES PER HOUR, THIS THING JUST SHAKES.

THIS THING IS REALLY SHAKING NOW.

>> Reporter: NOT ONLY THE TAIL SECTION RIPPED AN UNREPAIRED, THREE OF FOUR TIRE RIMS DAMAGED AND AS I DROVE, THE STEERING WHEEL SHAKING SO VIOLENTLY, I HAD TO GRIP DOWN FROM VEERING TO THE RIGHT.

THE FRONT LEFT TIRE WAS JUST WOBBLING.

I CAREFULLY DROVE THIS SHAKING CAR RIGHT BACK TO THE INSURANCE COMPANY'S PREFERRED AUTO BODY SHOP.

WHERE THE GENERAL MANAGER PROMPTLY TOLD US TO LEAVE.

>> DON'T TURN THAT ON WITHOUT THE SERVICE PERMISSION IF YOU DON'T MIND.

>> Reporter: AS FOR THE SHAKING CAR, THE INSURANCE COMPANY EVENTUALLY DECLARED IT A TOTAL LOSS GIVING HER FULL REPLACEMENT VALUE.

BUT ONLY AFTER SHE HIRED AN ATTORNEY AND CNN BEGAN INVESTIGATING THIS STORY.

>> THE VEHICLE SPUN OUT.

>> UNBELIEVABLE.

DREW GRIFFIN JOINING US NOW.

I HAD NO IDEA ABOUT THIS WHOLE PLAN THEY HAVE.

DID THE REPAIR COMPANY THAT SUPPOSEDLY FIXED THE SHAKING CAR EVER GIVE AN EXPLANATION? >> Reporter: THE COMPANY SERVICE KING SAID THEY DID WHAT THE INSURANCE COMPANY APPROVED AND SAID ALL THEIR REPAIRS COME WITH A WRITTEN LIFETIME WARRANTY.

SERVICE KING'S CORPORATE OFFICE SAID IT WAS UNAWARE THERE WERE PROBLEMS OR COMPLAINTS AND.

Create a list and call each shop to see how well you are treated on the phone.

Select three or four shops that sound good and are in close proximity to your location, and you are ready to take your vehicle in for an estimate.

You should get at least three estimates from three different shops.

The estimate may vary because Auto Body Shops may use different estimating software, but they should all be in the same ballpark. If an estimate differs by a great deal, you should ask why.

The body shop expert should be able to explain all prices on the estimate, including all price quotes and labor charges.

When you get the estimate, you should also be evaluating the Auto Body customer service:

How quickly were you acknowledged?

How efficiently were you helped?

Were all members of the staff polite and friendly?

Did the staff seem knowledgeable?

Be observant during the estimate and you will have a good idea of how you will be treated during the entire repair process.

If the customer service seems lacking, move on to the next place even if the estimate seems reasonable.

If you decide to leave your car, and the shop contacts you later to tell you about additional charges, this may be a sign that it is not a reputable and honest repair facility.

Car Auto Repair Shop

Though additional charges can happen occasionally, it is not a common practice for a reputable shop.

If you do your homework, have some patience, and get a few estimate, the odds are good that you will find a reputable auto body shop.

Once you have found one, it helps to direct all your business to them, and refer them to others.

If you do this, you will have established a good relationship, and you will no longer need to worry about finding an honest auto body shop.

The Results Are In – Who Do You Think is the Best Summit NJ Auto Body in the Area?

Auto Collision And Repair

- Hey Youtubers, Donnie Smith here, and welcome to my videoseries on auto estimating.

This series, we're gonna talk about how to write estimates on cars, you know, cars that have been in a wreck or has got a dent.

How do you write an estimate? (screeching) (boom) So to kick this video off, I'm gonna start it with a quote.

It says "organization is what you do before you do something,so that when you do it, it is not all mixed up.

" So in this first lesson we're just gonna talk about estimates, what are estimates, supplements, how they're generated,who needs estimators, and kinda setting up yourestimating environment.

As an estimator, it'simportant to fully understand what all the purposes an estimate serves.

And it's also important to properly set up your estimating environment to become efficient at generatingthorough auto estimates.

And this also includes the ASE A1 Position thevehicle for inspection.

So what are estimates? I mean estimates, they'recalled different things, like a damage report, damage estimate, auto estimate, but they arebasically the same thing.

A damage estimate however, is more than just a sheet of paperlisting the total cost of the repairs.

An estimate is a contractor a mutual agreement between two people.

As with real estate,the owner and the buyer, they must agree on a price,and they sign the document, the contract and it's a mutual agreement, and a auto estimate, youknow, it's the same way.

There needs to be an agreement between the repair shop and the customer and the customer shouldsign that agreement to authorize the repairs.

Now one thing that the estimator needs to explain to the customer, and this is somethingthat's really misunderstood, is the estimate, it is just an estimate.

It could change, it'snot the final invoice.

A lot of things could factor into this.

Maybe there was some hidden damage.

Well, of course, they wouldneed to contact the customer and let 'em know, but it isgonna change the estimate total.

Maybe there was a price increase on parts, maybe that changed.

There's a lot of things that may make the finalinvoice a different price than the estimate was,and you as an estimator need to explain this tothe customer up front so they understand.

Any additional charges, you're gonna need to write a supplement.

The customer needs to understand this, and a lot of times you're dealing with insurance companies as well, and of course, they arefamiliar with the process.

And not only do you need to have good communication skills with the customer, you're also gonna have to work with the insurance, in many cases.

Not every job is an insurance job, but a big percentage of 'em are, so you need to be able to communicate well with the insurance company.

Now every insurance company,that's gonna be different, the way they do it.

Do you pick up a phone, call 'em, are you a direct repair show for 'em, that is gonna vary a lot.

But whatever procedure you do use, your shop, the insurance company, whatever relationship you have, it's gonna be your responsibility to make sure that the insurance company and the customer, that you communicate with them and they allknow what is going on.

Now the insurance companymay be paying for everything, everything except the deductible in some of these jobs, but keep in mind, the owner of the car,that is your customer.

That's the one that's gonna bring it back to you if they have problems, have another accidentor anything like that, so keep in mind that you'reworking for the customer, the car owner.

It's your responsibilityas the repair shop, to repair that car back to its pre-accidental condition.

So once everybody agreesto the supplements, the additional charges,the insurance company and the customer, now you can include these additional chargesinto the final invoice.

So there's different methodsfor writing estimates.

For a long time, Iremember whenever I started writing estimates, it was all by hand, using Mitchell manuals is what we used.

I'm sure there was other books as well, estimating guides, but we'd have to look up the car, then we'd have to look up the part, and we'd manually write all that in, write the price in, the labor for it, andthat took a lot of time.

Nowadays, they have computer estimates.

It's a lot faster, youput all the information into the computer, and it'smore of a point and click.

But even though they haveall the computers today, I still think it's important, if you're interested in estimating, I still think it's very important to learn to write one by hand.

Now the reason I say this is, you wanna understand the process cause a lot of the computer systems, they will deduct for overlap, for example.

They'll just automatically put that in.

Well you don't have to worry about it because it puts it in, but if you never understandthe process and why, you don't wanna look dumb to the customer.

Maybe the customer says "Well, what's this deduct for overlap?" You don't wanna just tell 'em.

"Ah, don't worry about it, the computer puts that in there.

I don't know what it is.

" You can honestly sitthere and explain to 'em, because you know the procedure and why it deducted for overlap.

And I think the better understanding of the procedures you have, the better estimator you're gonna be, the less un-includeditems you're gonna miss, and I think it's gonna make you a much better estimator, to understand the full process.

Now there is a sequence to estimating.

Most guides, like the Mitchell, the guides they have.

We use use CCC now, thecomputer system, CCC 1.

There is a sequence thatmost of these follow.

Now I don't know every system out there, but all the ones thatI use have a sequence, and it starts with the front bumper cover and ends with the rear bumper cover, so it starts from front to back.

So when you're writing an estimate, of course, you wanna startwith the front panels and move backwards, so youcan have the same sequence, so when you go to the computer, or if you're using an estimating guide, you can just follow that sequence, make it much easier forya, not flipping' around.

So follow that sequencefrom front to rear.

Now there's also anothersequence that it follows, and that's from outside to inside.

So for example, the front bumper cover, of course the bumpercover's on the outside, that's gonna be first.

Well, what's underneath that bumper cover? Well there's a impact absorber.

There's a reinforcement bar.

And it just kinda goes from outside to in for each part group.

So who needs estimators? Well, basically every repair shop.

Every body shop, dealershipthat repairs cars, they're gonna need an estimator and they need someone thatcan write the estimates, they can go talk to the customers, they can look at the car, and be able to writethe estimates for them, and also insurance companies, they also need a, theymay call 'em appraisers or estimators, they need people that will go and look at these cars and write the damage report for 'em.

Now smaller shops, you know, body shops, it may be the owner, itmight be the manager, the foreman that writes these estimates, but a lot of your larger shops, they have people just for estimating and some shops have multiple estimators.

And again, the title for this, it varies.

There is tons of them, customer advisor, a lot of dealerships and body shops call 'em different things, but it's basically someone that visits with the customer, you'reusually the first contact, that sees the customer, and you go and look at the car, andyou basically communicate with them for the entire process, from the time you write the estimate to take the keys and givethe keys back to 'em.

So it is very, veryimportant for this position if you're considering this as a career, it's very important to havevery good communication skills.

Now let's talk about settingup the work environment.

As with any workenvironment, it's important to be set up properly.

If you wanna be able to write estimates, generate estimates,thoroughly and efficiently, you need to be set up properly.

Now I remember when I usedto write a lot of estimates, I just wrote 'em out in the parking lot, and I'm sure there's still a lot of shops that do that, but if you have a stall set up for estimating, it's really gonna simplify the process and it's really gonna minimize the amount of supplements that you have.

And I think whenever inspecting a car, good lighting is very important and even if you have good lighting, or you're out in the parking lot, you know sunlight, that's good lighting, but there always are gonna be areas in these cars, maybe you gotta look up under the dash, or maybe you need to crawl up under the carand look at something, you really need aflashlight, a good flashlight to look at these things.

Because if you can't see inthose dark areas too good, it's really gonna be hardto determine what's wrong, and probably this is gonnalead to a supplement, once you tear it down, and that's something you wanna eliminate The less supplements, the better, which we'll talk about that more later.

And many times, the estimator's gonna need to inspect underneath the car.

Now if you have a stall set up, and you have a lift and everything, that works really good.

But not all shop estimatingstalls have that, but you do need to have a, nearby, in your stall, you need to have to have a jackand some jack stands, that if you do need to lift it up, that you can crawl under there to look at some suspension parts or something that may be damaged.

And it's also important to be well organized in your work area.

Be organized, clean, andprovide a easy workflow, to move cars in and out.

It'd take up a lot of time if you have to shuffle cars around, you pull a car in, you're in the middle of estimating it, you have to back it outto let another car out.

If possible, you don'twanna be in that situation, so have your stall setup to where you can pull a car in there and leave it, and it does not disturb the rest of the workflow with the rest of the shop.

And also stay organized.

You need to have the tools that you need.

You don't wanna haveto go through the shop, borrowing tools fromdifferent body techs in there.

Have the tools that you need.

You're gonna just need some basic tools, if you might have to do alittle bit of tear-down, but have your own tools set up in there, have your jack stands, your jack, for the things thatyou're gonna need to do.

Cause it's not gonnalook very professional if you're trying to write an estimate and you're running through the shop or going to grab a technician to come and jack the car up and all that.

So just be sure that you havethe things that you need, and make sure in your estimating area that everything has aplace, and that's it's in place when you're not using it.

So what tools do youneed in your work area? Well this is really gonna vary, depending on your shopand the shop's procedures and how they do write their estimates, it's gonna vary, but I'm gonna give you some common tools that most of you will have to use.

The estimator's gonna haveto take photos of the damage, photos to help others seewhat the estimate sees.

They need to tell a story.

Photos are documents to prove the extent of the damage to the customers and to the insurance company.

You need to take photosof the overall damage, just a big picture of what happened, but you also need to take photos of the individual parts that are damaged.

Now I've used iPhones, cell phones, they work good, but youknow Larry Montanez, he's a consultant, and he says you really need a better camera, a high-quality camera,one that can zoom in, especially like on someof your individual parts where you need a really good picture, he thinks probably youneed a higher-end camera.

And especially a lot of the repair shops working directly withthe insurance company, just from the photos, soit probably is a good idea to have a high-qualitycamera to take these photos.

And I remember whenever Iwas an insurance adjuster, we used to use a 35-millimeter cameras, and we'd take these pictures, and we would have to go get 'em developed, and that was pretty expensive.

I mean today, it is so simple.

You just take a picture,plug it into the computer, and there it is, and you can send it to the insurance company, the customer, or whoever.

And another good thingabout having a camera.

Most cameras, most cell phones, sometimes you may need to take a video.

I mean a video may tell the story better than just a still picture.

So most cell phones andcameras have the capability to take a quick video clipof what you're talking about, maybe you can point at something or talk about what you'retrying to point out, and sometimes that mightbe the easiest thing to do.

And of course, like I mentioned earlier, you need good lighting, and part of that, you're gonna need a flashlight because some of those places, I don't care how good the lighting is, you're gonna need a flashlight to see some of those dark areas.

Now you're gonna need some hand tools.

You're probably not gonna need a full, roll-around box like alot of your techs have, but just some basic tools, screwdrivers, wrenches,sockets, trim tools, just some of those basic things.

Maybe you need to take a bumper cover off or a door panel, just enough tools to get that off, justsome basic hand tools.

And you're just gonnaneed a paint mil gauge, and this just basically measures the paint to let you know are yougonna have to strip, partial strip, or you can youjust final sand and paint, because that's gonna determinethe cost of the estimate.

And it's also a good ideato have a body filler gauge or magnet to determine the area that you're gonna be working on, has it got prior damage or body filler, that may eliminates some problems that you could run into.

And you're gonna needsome measuring equipment, a tape measure and tram gauge, for sure, and there might be caseswhere you really need to put it on the frame machine, and get a computerized reading of the extent of the damage.

And you're gonna need a scan tool.

A lot of times with yourelectrical components, you don't know until you scan it, so you'll need a scan tool so that you can read the codes.

And you're gonna need estimating guides or a computerized system, so that you can get the parts prices, the labor times and all that, probably just about everybody has moved to computerized systems.

I know CCC 1, Mitchell,and there's others too, but you're gonna need something like that or there might still bea few shops out there that do use the estimating guide, smaller shops that don'tdo a lot of volume, they may use the estimating guides, but you're gonna need something that you can look up the car, get the price of the parts, and the labor time for those parts.

And you're gonna need some office supplies to write customers' names down, and notes that you'regonna take during the day, there's gonna be a lot of them.

You need pencils and pens and notepads, things like that.

You're also gonna need a place for your computer, of course, and you're gonna need a phone.

You are gonna be on the phone a lot.

You're gonna be calling theinsurance companies, customers, updating them on theprogress of their car, so you need to have an area that you can concentrate in and have a phone availablewhen you need it.

And you're gonna need an area to consult with customers.

Now this may be the areawhere you write the estimates and all that or maybe a separate area.

It's just going to depend on your shop and how they're set upand how they do that, but you're gonna need an area to consult with the customers, talk to them, and explainthe process to 'em, and explain the estimate to 'em, and hopefully sell the job to 'em.

And I know there are someshops that even have an area for the insurance adjusters, they have their own areato generate estimates and to consult with customers.

As always, I appreciate youfor watching these videos.

I hope you enjoyed the lesson about auto estimating.

I hope that you learned some from that.

And if you did, if you liked the video, be sure and give me athumbs up, give me a like, subscribe to us if youhaven't subscribed to it.

Share this with your friends and if you have any questions or comments, just be sure and go down below this video in the comments section, and there you can leavea question or a comment.

And remember, if something's worth doing, do your best and have a blast doing it.

Thanks for watching.

Take care, and we'll see you in the next video.

(rock music).

Auto Body Shops - Bumper Repair Vs Bumper Replacement

Autobody Repair

My name's Dennis Nottingham, I'm themanager here at the Progressive Auto Group Collision Center and today we are going to berepairing a two thousand eleven Chevy Malibu Here at the body shop we have over fourhundred years of combined experience.

All of our technicians are ASE and I-Car certified.

What that means for you is a safe timely quality repair.

We are repairing the right frontsuspension and engine cradle.

After this the vehicle gets a four wheel alignment.

Next the body work is performed with theappropriate fillers then on to the paint department.

As you can see all the moldings and handles are removed the vehicle is masked off and the final sanding is complete.

Once in the in the paint booth the vehicle is prepped repair panels are then sealed three coats of base coat are applied followed by the clear coat once the vehicle has been baked for at ahundred and eighty degrees goes back to reassembly lastly over to the detail departmentwhere the final touches take place and the vehicle is cleaned inside and out If you would like a free estimate please give us a call we do work on all makes and models andthanks for watching the video.

What Do Auto Body Shops Do

New Jersey Auto Body Shop | Peotters Tire and Auto