Summit Auto Body – Where to Get the Best Tires and Brakes Service?
Peotter’s Tire and Auto understands that, without knowing what to look for, choosing a quality auto body shop is difficult.
It’s important to select the right auto shop to ensure the vehicle is fixed correctly the first time.
It’s also the best way to make sure the shop is honest and reliable. There are many important features of a good shop, including an experienced staff and certifications.
It can also help to read customer reviews before making a selection.
A Certified Summit Auto Body Shop
A good body shop is certified by the largest auto organization. Facilities that gain the approval of the organization have proven their abilities as certification is often a lengthy process.
To become approved, an auto shop must demonstrate it has the latest equipment, qualified technicians and a proper facility.
It must also show it offers above average training to its employees. Larger associations always collect feedback from prior customers as well before issuing an approval.
MUSIC HUNDREDS OF COMPLAINTS IN A MATTER OF MONTHS.
PARKING AND NOISE VIOLATIONS.
EVEN THE SITE OF A DEADLY-OFFICER INVOLVED SHOOTING.
(REPORTER: "AND WHAT IS THE ISSUE IN YOUR OPINION?") DARREN WYDERMYER: "UH, NO FURTHER COMMENT.
" MORE THAN A DECADE AGO, WE FIRST INVESTIGATED THIS AUSTIN NIGHT CLUB, OWNED BY DARREN WYDERMYER -- A BUSINESSMAN.
THESE DAYS, HE'S SWITCHED CAREERS.
OPENING UP TWO GARAGES IN AUSTIN CALLED "D- TOWN BODY SHOP.
"AND THE COMPLAINTS HAVEN'T STOPPED.
ROBERT:THIS TIME, THEY'RE FROM CUSTOMERS WHO TELL US HE'S HOLDING THEIR CARS HOSTAGE - SOMETIMES FOR YEARS!CASHING THEIR INSURANCE CHECKS, BUT NEVER FIXING THEIR VEHICLES.
SYDNEY:TONIGHT, THOSE CUSTOMERS ARE ONE STEP CLOSER TO RECLAIMING THEIR CARS.
AFTER KXAN INVESTIGATOR BRITTANY GLAS TRACKS WYDERMYER DOWN.
AND EXPOSES HIS OPERATION.
CAMILO MACIEL, CAR OWNER: CRYING, "I'VE GONE TO THE EDGE AND BACK, MAN.
" WHEN CAMILO MACIEL TOOK HIS BRAND NEW FORD FUSION TO D-TOWN BODY SHOP BACK IN 20-16.
CAMILO MACIEL, CAR OWNER: "I HIT THE UNDERCARRIAGE OF MY CAR FROM A CURB.
SO, IT WAS JUST MINOR DAMAGE ON THE FENDER.
HE WAS HOPING FOR A QUICK FIX.
CAMILO MACIEL, CAR OWNER: "GOTTA PUSH FORWARD AND JUST FIGURE IT OUT.
"LEFT WITHOUT A VEHICLE TO GET TO WORK.
AND SHUTTLE HIS KIDS AROUND.
CAMILO MACIEL, CAR OWNER: "I TAKE YOUR JOB AWAY AND OK, NOW HOW YOU GONNA EAT NEXT WEEK? AND IT'S NOT ONLY YOU, YOU GOTTA THINK ABOUT YOUR GIRLS.
" MACIEL SAYS HE CHECKED IN WITH D-TOWN OWNER, DARREN WYDERMYER.
WHO HAD ALREADY COLLECTED HIS INSURANCE MONEY.
AND WOULD BEGIN CHARGING HIM A STORAGE FEE FOR KEEPING HIS CAR.
CAMILO MACIEL, CAR OWNER: "I NEED MY CAR BACK.
WHEN IS IT GOING TO BE IN? AND HE KEPT SAYING NEXT WEEK, NEXT WEEK, NEXT WEEK.
" WEEKS WENT BY.
CAMILO MACIEL, CAR OWNER: "MY CAR WAS THE SAME.
SAME WAY IT WAS THE DAY THAT THE ACCIDENT HAPPENED.
SO HE STOPPED BY AGAIN.
CAMILO MACIEL, CAR OWNER: "THEN HE SAID YOU KNOW WHAT, YOU NEED TO GET OFF MY PROPERTY, CALLED THE COPS.
I SAID NO, NO, NO WHAT'S GOING ON HERE?""CALLING THE COPS" ON CUSTOMERS.
IS PRETTY COMMON AT D-TOWN.
HUNDREDS OF TIMES IN RECENT YEARS, ACCORDING TO POLICE RECORDS AND 9-1-1 AUDIO.
BRITTANY GLAS, REPORTING: "HI DARREN, MY NAME IS BRITTANY GLAS WITH KXAN NEWS.
I'VE BEEN TRYING TO REACH YOU.
HAVE YOU RECEIVED ANY OF MY MESSAGES?" BRITTANY GLAS: PHONE MAKES END CALL NOISE.
"ALRIGHT, SO HE HUNG UP.
"WHEN WE SHOWED UP TO HIS SHOP IN SOUTH AUSTIN, HE LOCKED US OUT.
DARREN WYDERMYER, OWNER, D-TOWN: "YOU'RE NOT WELCOME.
" BRITTANY GLAS, REPORTING: "WE JUST WANTED TO TALK TO YOU BECAUSE A NUMBER OF CUSTOMERS HAVE REACHED OUT TO US, SAYING YOU'RE HOLDING THEIR CARS HOSTAGE.
"JEAN PELISSERO, LANDLORD: "I'VE NEVER SEEN ANYBODY WORKING HERE.
"WE FOUND NEARLY TWO DOZEN OF THOSE CARS.
DUSTY AND STILL NEEDING REPAIRS.
ACROSS TOWN AT D-TOWN'S NORTH AUSTIN LOCATION.
JEAN PELISSERO, LANDLORD: "I SENT HIM A LETTER ASKING HIM TO TELL ME WHICH CAR BELONGED TO WHOM, BUT NEVER HEARD FROM HIM.
"THE BUILDING'S LANDLORD EVICTED D-TOWN LAST MONTH FOR FAILURE TO PAY RENT.
AND IS NOW WORKING TO GET OWNERS THEIR VEHICLES, INCLUDING MACIEL'S.
WE FOUND HIS - STILL UNTOUCHED.
MORE THAN TWO YEARS AFTER HE DROPPED IT OFF.
CAMILO MACIEL: "IT'S JUST UNBELIEVABLE THAT THAT MANY PEOPLE HAVE GONE THROUGH THAT AND THAT NOTHING HAS BEEN DONE.
THEY'RE STILL IN BUSINESS.
"CAMILO MACIEL: "IT DIDN'T JUST AFFECT ME.
IT AFFECTED MY FAMILY.
IT AFFECTED EVERYTHING.
"SO WHY CAN'T THE COPS DO ANYTHING HERE?WELL, IT'S A CIVIL CUSTOMERS HAVE THE OPTION TO SUE, BUT THAT CAN GET EXPENSIVE.
AND HERE'S THE THING -- THE STATE DOESN'T REGULATE BODY SHOPS.
BUT WE'VE BROUGHT THIS CONCERN TO A CENTRAL TEXAS STATE LAWMAKER, WHO WANTS TO LOOK INTO CHANGING THAT NEXT LEGISLATIVE SESSION.
TOMORROW NIGHT ON KXAN NEWS AT 10.
WE'LL SIT DOWN WITH HER TO FIND OUT WHAT RULES COULD CHANGE.
TO PROTECT YOU FROM PLACES LIKE THIS.
KXAN BRITTANY GLAS.
SYDNEY:THE CAR OWNER IN THIS INVESTIGATION TELLS US - HE DIDN'T DO MUCH RESEARCH BEFORE TAKING HIS CAR INTO D-TOWN.
A SIMPLE CHECK WITH THE BETTER BUSINESS BUREAU SHOWS THE BUSINESS HAS AN "F" RATING.
AND FAR MORE COMPLAINTS THAN OTHER BODY SHOPS IN THE AREA.
THIS INVESTIGATION ALL STARTED WHEN VIEWERS REACHED OUT TO US.
IF YOU SEE SOMETHING YOU THINK WE SHOULD INVESTIGATE, EMAIL.
Auto shops can also receive certification from parts manufacturers and organizations like Auto Body Alliance, which requires the shop to meet certain qualifications.
Qualified and Experienced Staff in the Repair Shop
A good auto body shop has qualified staff with a number of certifications. Certification from ASE (Automotive Service Excellence) is especially important.
ASE is a non-profit organization that offers certifications to automobile technicians that show proficiency in their trade.
Technicians may also have certification from car manufacturers like GM, Chrysler, Toyota and Nissan, showing their knowledge and experience dealing with particular car brands.
Some auto technicians also receive aftermarket training from Bendix, Moog, or NAPA. Most training requires a great deal of knowledge and experience and demonstrates a technician is a professional in their field.
Positive Customer Auto Body Shop Reviews
When possible, former clients should be consulted about their experience with the shop. Some resources to find reviews are online, making it easy to decide if a body shop has good feedback from the public.
Reviews should mention that the vehicle was fixed properly the first time and work was completed in a timely fashion.
Positive reviews should also discuss whether a warranty was offered by the body shop and if the facility was clean and orderly.
A facility that has the approval of a large automobile association has shown a history of positive feedback from customers, although it’s always a good idea to check into a shop as much as possible.
Accepts All Insurance
Another important aspect of a good body shop is its acceptance of all forms on insurance.
Peotter’s Tire and Auto believes that an auto body shop that accepts all insurance providers demonstrates it has experience working with insurance companies to settle claims quickly.
A shop that is hesitant to accept major insurance providers is a red flag that something may be wrong.
This is also a matter of convenience and makes it easier for the vehicle owner to select a shop they feel comfortable with.
Selecting the right auto body shop requires a bit of patience and consideration.
For example, choosing the first shop available can be a disaster if the employees aren’t trained properly.
A good auto shop is clean and up-to-date with a friendly and knowledgeable staff. The shop should have positive reviews and a range of certifications for both the facility and technicians.
It should also accept all forms of insurance, making repairs easy and convenient.
rev up your engines, today I'm gonna showyou how to spot a scam body shop before you get towed into one and it's too late,okay it happens to everyone eventually you get in an accident, then you have tohave your car towed to a body shop, the last thing you want is to be in anaccident be knocked around and then the tow truck guy comes and you let himdecide where to tow it, you want to know a good body shop beforehand, then writeit down and put it in your glove box so you'll have it at hand or put it on yourphone, because by law at least here in the United States you get in a wreck, youhave the right to pick wehatever body shop you want to fix your car, nobody canforce you to go to one place, but you have to understand, when the tow truckguys come, they generally get big kickbacks if they got a nice big wreckand they tow it to the body shop that they're affiliated with, they will getfive hundred a thousand maybe even more money for bringing that vehicle to thatbody shop, so you want to have one ready that you trust to say, no tow it here andif you don't know one, you still have the right to have it towed to your house, allthe insurance companies will tow it to your house then later they can tow it toa body shop, don't worry about that you just want to send it to a good job andnot just somebody who's being paid to ship your car off because they getkickbacks, so how do you find out if a body shop is a scam body shop or areally good one well you got to do a little researchhere, unless you live in Houston Texas then you can just ask me, who I use, I don'ttake any kickbacks I've sent many many customers to body shops and never took adime back from their repairs, I just want my customers to get their cars fixedcorrectly, I don't do bodywork so it's no skin off of my nose,and speaking of equipment you got to make sure that the body shop you pickhas a good paint booth, paint boots are giant areas that are completely sealed,so there's no dust they control the humidity for painting, it's veryimportant for getting body work done right, you don't want to have somebodypaint in your car that doesn't have a very good paint booth, try spray-paintingsomething outside, you're gonna see gets on it, hair everything, you got to have aplace that has a good paint booth and you have to have professional guysworking there who know how to blend paint and match it to the color of yourcar, because take a look at this, you can easily tell this bumper has been repaintedit's a completely different shade than the top of the car that wasn't painted, Imean look at that, you can see here's the one that's been repainted, it'scompletely a lighter color here it was not blended correctly, the paint doesn'teven match, so your visitor bodyshop say hey show me a car where youpainted part as a car, see if it matches and if it doesn't they're not any goodat blending paint, go someplace else and speaking of painting bumpers, check thisout this bumper was painted by a guy whodidn't even know what kind of paint to put on the car, realize that theseplastic bumpers are exactly that, they are plastic it requires a special kindof paint with a special bonding agent in order for it to stick, if you use regularcar paint that you put on the hood and put it on the bumper,guess what, it flakes off like this car did, whoever painted this bumper theyhad no notion about how to paint plastic bumpers, they shouldn't be in the bodybusiness and another big thing to check is the body shop area itself, if likethese cars all sitting all over the place they got tons of them looks likethey're busy, go back in a few weeks the same cars are sitting there, that's justa scam that guys use, I used to work for a guy like that years ago, he had all these junkcars and it would sucker people to come in and he wasn't fixing any of thosecars, you see all their stickers are out of date, some of them don't have licenseplates on them, don't go to a place like that cuz odds are, they're gonna takeforever to fix your car and may not even do a good job, because realize one thingbody shop work, it comes and it goes it's not a continuous thing, cars they breakdown all the time it's pretty continuous cars you're always breaking you got tofix them, but car wrecks they occur kind of randomly, so a lot of times these guysdon't have much business at all so if they're one of those guys thataren't that honest, they'll take your car in and say, oh it'll be ready in three days,another car comes in they're gonna make more money, they drop yours and then theyjust work on the car they're making more money, I've seen guys have cars and bodyshops for months for this reason, ask around, other people who theyuse and anybody who says that guy took forever to fix my car,don't go there, you find a guy like me I don't do bodywork, I do mechanical workbut my whole thing was, if people got here by 8:00 in the morning by 5:00 inthe afternoon most of the work I did on most of the cars were finished, I wantedto do stuff that we're in and out fast my customers were happy, they told peopleabout me, I never spent a nickel advertising because all my customerstold everyone about me, and of course you want a place that's been in business alot, but here's the kicker, you gotta do a little bit of research because I had aguy he was a great body man, but as he got older, he made a son take over theshop and his son had no interest in doing bodywork on cars really, so it'stime went on, I used the guy for a decade and a half, but then when a son took overI sent customers there they could bring the car over to me and I'd look at themand you could see scratches from the sandpaper that they didn't make smoothand paint it over so it had permanent scratches in it, you got to make surethat the person who's running to place cares about what his shop puts out andhere's where the Internet can really help you out a lot, because of peoplehave crappy bodywork done and it doesn't look right, they're gonna complain on theInternet, so if you do a research on the guy and you see, there's complaintsall over the place about this guy then you'd think, I'm not gonna go thereI'm gonna go somewhere else and although I'm always trying to save people moneyhere, don't go too cheap with bodywork you see those ads when I was a kid itused to be we'll paint any car for you know 59.
95 now it's like 200 or 300dollars, you're not gonna get a very good paint job of your car for that kind ofmoney these days, I had my old Celica done like five years ago at one ofthose places and you can see the paint's flat, it just doesn't hold up, to do agood paint job costs a lot of money to paint the entire car and speaking of agood shop a good shop handles all insuranceclaims, you don't do anything, if they say we want some money up front, you gosomeplace else, the good ones they all use insurance companies where they callit up, they handle all the paperwork if there's a problem they call up theinsurance company and say, look we just pulled off the bumper and found out thatthere's more damage underneath, then they can send a guy to look to make surethat's the truth, you don't have to get involved in the actual repair, and like anything you pretty much have to feel out the shop, as peoplein Texas have always said, you don't want a guy who's all hat and no cattle, or when Iwas younger in New York, hey you don't want the guy who's got the motorcyclejacket, but he doesn't have the motorcycle, there's plenty of good body shopsout there, you just have to find them, but since people are always getting in wrecks, heythat's your friends, see cars that were wrecks that they had fixed, look at it closelyand look at it in the Sun when the sun's shining, because the human eye we can seemillions of different varieties of colors, you can see hey wow that wasfixed really well or hey that doesn't match at all or there's paintthat's bubbled up or you look at the fender the guy replaced and parts ofthe gaps or half an inch and other parts are an inch and a half gap, you knowthat place does lousy work and don't go there and when you do find a good bodyshop hey, pass the word of mouth around go on the internet tell people, tell yourfriends about it, because if you find a good body shop, you tell other peopleabout it, they're going to continue to do good work, especially when they say, heyJoe sent me, they don't want Joe to get mad because if he's telling a bunch ofpeople how good they are and he does lousy work, they know they're gonnalose business and if they don't have to spend me advertising money like I neverspent, that's more money in their pocket and less money out of yours that's payingfor the body shop and the advertising, so take a tip for me and find a good bodyshop before you get in a wreck, because it's often too late then and you'll bestuck towed to some place where everybody's getting kickbacks fromeverybody else and the work is relatively shoddy,so if you never want to miss another one of my new car repair videos, remember toring that Bell!.