New Jersey Auto Body Shop | Peotters Tire and Auto

Did You Know? Some of the biggest questions people run into deal with the repairing their vehicles in New Jersey.

Many times people are confused and don’t know how to go about picking the right New Jersey auto body shop.

What process should I run through in picking the right vehicle repair shop? What questions should I consider?

What value am I getting for my Summit Auto Body Repair?

The most important question in determining what auto body repair shops is: What value am I getting in repairing my vehicle here?

Peotter’s Tire and Auto wants to head a warning that possibly, some body shops out there are looking for unsuspecting customers and ways to pad their bottom dollar.

A lot of times a Summit Auto Body shop will offer the lowest price because they know this will attract customers.

Unfortunately, from a customer standpoint choosing the lowest price is not always the way to go.

Daniel T., Vice President of National Auto Parts, in Dallas, Texas, concurs that doing this will only create more car issues in the future.

“Repairing your vehicle is always about what you get in return.

These days, New Jersey body shops continue to push the limits of their customers to see how much more they can get away with. At this point the body shop knows exactly what they’re doing. Is the customer to know the better?”

What can I do to protect myself?

A solution that’s been picking up a lot of traction recently is hiring a third party to assist you in this area.

There are a few good car crash consultants out there that will help you figure out what’s being put on your vehicle and how the vehicle’s being repaired.

My name's Dennis Nottingham, I'm themanager here at the Progressive Auto Group Collision Center and today we are going to berepairing a two thousand eleven Chevy Malibu Here at the body shop we have over fourhundred years of combined experience.

All of our technicians are ASE and I-Car certified.

What that means for you is a safe timely quality repair.

We are repairing the right frontsuspension and engine cradle.

After this the vehicle gets a four wheel alignment.

Next the body work is performed with theappropriate fillers then on to the paint department.

As you can see all the moldings and handles are removed the vehicle is masked off and the final sanding is complete.

Once in the in the paint booth the vehicle is prepped repair panels are then sealed three coats of base coat are applied followed by the clear coat once the vehicle has been baked for at ahundred and eighty degrees goes back to reassembly lastly over to the detail departmentwhere the final touches take place and the vehicle is cleaned inside and out If you would like a free estimate please give us a call we do work on all makes and models andthanks for watching the video.

When looking for a good car crash consultant selecting one that gives you a lot of insight on the repair and product being used is imperative.

Using these specialists provides visibility in an area with many questions.

Another way is looking for a detailed report of the work being put into the vehicle and reviewing the warranty the shops offers.

Auto Body Shops Around Me

When you get into an accident, every insurance gives you an assessment of the damages, take a look at the sheets and read over to see what product they’ve listed for use.

Auto Body Shops sporadically will attempt to use cheaper parts to make more money. Requesting the use of what’s listed on your insurance assessment is not unusual and will help protect against this.

In regards to warranties, most legitimate body shops will have an extensive warranty and stand by their work.

Where should I look for the body shop?

Driving to the nice plush auto body repair shops off the highway might be convenient, but doing this often drives up the price of the job. “All businesses have costs and are in it to make money.

With this assumption, you have to believe any cost a business incurs will be passed onto their consumer,” Daniel says.

Hanging off the highway, and looking more in-city gives any prospective client a better chance to keep labor costs low.

Prices per hour for labor can vary wildly from $30-$100 for the same type of work.

Don’t misunderstand the shop may not look the best, but you can be guaranteed going this route will provide good value.

Finding the Best Summit Auto Body is Just Around the Corner for those of You in New Jersey:

Auto Repair Body Shop

>>> WELL, IF YOUR CAR IS EVER DAMAGED IN AN ACCIDENT OR REPAIRED THROUGH MAJOR INSURANCE COMPANY IN THIS COUNTRY, THERE ARE STATE AND FEDERAL LAWSUITS IN THIS COUNTRY YOU SHOULD KNOW ABOUT.

AUTO BODY SHOPS ACROSS THE COUNTRY, MORE THAN 500 OF THEM CLAIM SOME BIG INSURANCE COMPANIES LONG DELIBERATELY SKIMPED WHEN IT COMES TO REPAIR DAMAGED VEHICLES.

ALSO, THE INSURANCE COMPANIES CAN HAVE THEIR PROFITS.

THE LAWSUITS ALLEGE IT'S A SCHEME THAT CANNOT ONLY LEAD TO RUSHED AND MINIMAL REPAIRS BUT RECYCLED, REMANUFACTURED AND ONE LAWYER PUTS IT JUNKED PARTS TO FIX YOUR CAR.

ATTORNEY GENERAL BELIEVES THE ALLEGED SCHEME YOU COULD BE DRIVING A DANGEROUS CAR.

CNN SENIOR INVESTIGATIVE CORRESPONDENT DREW GRIFFIN REPORTS.

>> Reporter: TO SEE WHAT'S REALLY GOING ON, YOU'VE GOT TO DO SOMETHING YOU PROBABLY CAN'T DO AT HOME.

LIFT WHAT YOU THINK IS YOUR REPAIR CAR, GET OUT SOMETHING CALLED A BORROW SCOPE AND CHECK THE FRAME TO SEE IF THE AUTO BODY SHOP FIXED IT, WHAT YOUR INSURANCE COMPANY LIKELY RECOMMENDED.

>> THERE'S THE RIFF IN THE RAIL.

>> Reporter: BILL BURN, A NATIONAL AUTO REPAIR EXPERT TESTIFIES ABOUT BAD REPAIRS AND THIS, HE SAID, IS ONE OF THEM.

THE RESULT OF A SYSTEM DESIGNED TO SAVE MONEY FOR INSURANCE COMPANIES.

>> WHAT THEY DID WAS REPLACED THE NEW END CAP ON THERE AND THE END CAP COVERS THAT, SO THE CONSUMER WOULD NEVER SEE THIS.

IT IS UNSAFE.

>> AND YET THEY PUT IT BACK.

>> CORRECT.

>> Reporter: BURN IS NOW PART OF THE MAJOR LAWSUIT INVOLVING MORE THAN 500 AUTO BODY SHOPS IN 36 STATES.

ALL SUING DOZENS OF INSURANCE COMPANIES ACROSS THE COUNTRY.

THE SHOPS BELIEVE THE INSURANCE INDUSTRY IS INVOLVED IN A DELIBERATE SYSTEM TO SEND YOU AND YOUR CAR TO SHOPS THAT ARE PRESELECTED BY INSURERS TO DO THE ABSOLUTE BARE MINIMUM TO FIX IT.

EVEN TELLING BODY SHOPS TO USE USED OR RECYCLED PARTS BECAUSE THEY'RE CHEAPER.

MATT PARKER IS AN AUTO SHOP OWNER IN MONROE, LOUISIANA, WHO SAID HE SEES THE SAME PROBLEM.

HE SAID STATE FARM TOLD HIM TO USE A REMANUFACTURED HEADLIGHT IN A TOYOTA TACOMA.

THIS IS WHAT HE GOT.

>> IT'S GOT A HOLE IN IT HERE AND THEN YOU CAN SEE WHERE THEY SCREWED THIS BRACKET BACK ON THE VEHICLE.

NOW, YOU CAN SEE HERE WHERE ALL THESE PARTS WERE KNOCKED OFF AND GLUED BACK TOGETHER.

YOU CAN ALSO SEE HERE WHERE THE TOP CORNER AND THE LENS IS BUSTED AND THIS PART OF THE HEADLIGHT IS BROKEN.

THIS CAME OUT OF A BOX WRAPPED LIKE IT WAS SUPPOSED TO BE -- ABSOLUTELY, LIKE A NEW PART.

THE INSURANCE COMPANY WANTS US TO PUT THIS STUFF ON THE CAR.

IF WE REFUSE TO PUT IT ON THE CAR, THEN THEY LABEL US AS A SHOP NOT WILLING TO GO ALONG WITH THEIR PROGRAM AND THEN TRY TO STEER OUR BUSINESS AWAY FROM US.

>> Reporter: THIS IS WHY HE AND THE OTHER SHOPS RETAINED JOHN ARTHUR EVES TO SUE.

>> EVERY STATE IN THE UNION IS EXPERIENCING THE SAME SORT OF STRUGGLE HERE BETWEEN THE BODY SHOPS TRYING TO DO AND INSURANCE COMPANY TRYING TO USE UNSAFE PARTS AND METHODS ON THEIR CARS.

>> Reporter: BUDDY CALDWELL OF LOUISIANA BELIEVE IT TOO.

PREPARING A LAWSUIT.

LOUISIANA FILED CLAIMING STATE FARM'S PRACTICE IS PUTTING DRIVERS IN DANGER.

AND WHAT IS THE PRACTICE? WHAT'S BEING PUT IN THEIR CARS? >> AFTERMARKET PARTS, JUNK YARD PARTS AND ALL OF THIS WITHOUT ANY COMMUNICATION WITH THE CONSUMER AND THAT'S THE MAIN ISSUE, THE SAFETY ISSUES AND THE KNOWLEDGE THAT THEIR PRODUCT IS BEING DEVALUED BY THE PRACTICES OF THE INSURANCE COMPANY.

I MEAN, BUDDY HAS FOUND NUMEROUS CASES HERE IN LOUISIANA.

WE FOUND IN MISSISSIPPI, THE BODY SHOPS, PUT JUNK PARTS AND WELD THE PATCH.

>> Reporter: WHEN AUTO SHOPS DON'T GO ALONG, MISSISSIPPI'S ATTORNEY GENERAL SAID THOSE AUTO SHOPS BUSINESS GETS CUT.

IT'S CALLED STEERING.

INSURANCE COMPANIES STEERING BUSINESS ELSEWHERE.

>> THEY'RE GOING TO SAY, WE'LL BLACKBALL YOU.

WE WON'T PUT YOU ON OUR SELECT SERVICE LIST AND WE'RE GOING TO MAKE YOU SEND ESTIMATESTOUS TO FIVE TIMES.

>> Reporter: U.

S.

SENATOR RICHARD BLOOMEN THAT WILL WHO USED TO BE CONNECTICUT'S ATTORNEY GENERAL NOT ONLY THE POTENTIAL FOR SMALL BUSINESS TO BE HURT BUT BELIEVE CARS REPAIRED THROUGH THE PREFERRED SERVICE CENTERS PROPOSE A SAFETY RISK AND ASKED THE U.

S.

DEPARTMENT OF JUSTICE TO INVESTIGATE.

>> SALVAGE PARTS INFERIOR OR EVEN COUNTERFEIT PARTS RAISE SAFETY CONCERNS AND OFTEN, THOSE KIND OF PARTS INVOLVED IN THE PRACTICE OF STEERING AND THAT'S WHY I HAVE BEEN CONCERNED FOR YEARS ABOUT IT.

AND WHY I THINK THE DEPARTMENT OF JUSTICE SHOULD BE INVESTIGATING.

>> Reporter: LOUISIANA'S ATTORNEY GENERAL CHOSE STATE FARM BECAUSE THEY'RE THE BIGGEST INSURER IN HIS STATE AND LEGAL FILINGS, THE COMPANY DENIES ALL THE ALLEGATIONS INCLUDING THE ALLEGATION THAT STATE FARM MANDATES USING AFTERMARKET PARTS.

STATE FARM WOULD NOT GRANT INTERVIEW BUT SENT A STATEMENT INSTEAD.

IT SAID OUR CUSTOMERS CHOOSE WHERE THEIR VEHICLES ARE GOING TO BE REPAIRED.

WE PROVIDE INFORMATION ABOUT OUR SELECT SERVICE PROGRAM WHILE AT THE SAME TIME MAKING IT CLEAR THEY CAN SELECT WHICH SHOP WILL DO THE WORK.

STATE FARM TOLD US TO BRING OUR SPECIFIC QUESTIONS TO NEIL OLRIDGE WITH THE NATIONAL ASSOCIATION OF MUTUAL INSURANCE COMPANIES.

>> IT'S NOT JUST IN THE ECONOMIC INTEREST OF THE INSURER TO HAVE A CAR GO IN AND OUT OF AN AUTO BODY SHOP FOUR OR FIVE TIMES TO GET IT RIGHT.

>> Reporter: WHY WOULD THEY RECOMMEND USED PARTS, FIXED PARTS OFF MARKET? >> SURE.

MOST COMPANIES DON'T REQUIRE THIS.

MOST COMPANIES OFFER A CHOICE TO CONSUMERS.

MOST OF THE ANY SORT OF AFTERMARKET PART YOU MIGHT HEAR ABOUT ARE USUALLY COSMETIC PARTS.

NOTHING RELATED TO THE SAFETY, THE MECHANICAL PARTS OF THE OPERATION OF THE VEHICLE.

THERE ARE LAWS IN ALMOST EVERY STATE THAT REQUIRE CONSUMERS TO BE TOLD THAT IF AFTERMARKET PARKTS ARE USED AND WHAT THEY ARE.

>> Reporter: WE FOUND THIS NOTICE ON PAGE FOUR OF THE ESTIMATE ON PAGE SIX OF THIS ONE.

>> IN MANY CASES, THESE PARTS ARE NO DIFFERENT.

THEY'RE MADE ON THE SAME FACTORIES.

ONE JUST COMES OUT WITH AN AUTO MANUFAC MANUFACTURER'S NAME ON IT AND OTHERS DON'T.

>> THAT'S NOT TRUE.

>> IT IS TRUE.

>> Reporter: IT CERTAINLY ISN'T TRUE IN THE CASE OF THIS REPLACEMENT HOOD FOR A HONDA MADE IN TAIWAN AND ALREADY COMING APART.

THIS AFTERMARKET BUMPER STRAIGHT OUT OF THE BOX NOT ONLY DOESN'T FIT BUT THE FASTENERS HAVE BEEN GLUED BACK TOGETHER AND THEN THERE'S THE QUESTION ABOUT THAT BROKEN AND REPAIRED TOYOTA TACOMA HEAD LAMP.

>> IT'S OBVIOUSLY A REPURPOSED PART FROM A JUNK YARD AND IF YOU LOOK CLOSELY, YOU'LL SEE HOW IT WAS GLUED TOGETHER, SNAPPED TOGETHER AND IN SOME CASES, EVEN WELDED AND SCREWED TOGETHER AND THIS IS WHAT THE INSURER TOLD THE PREFERRED BODY SHOP TO PUT ON THE CAR.

LOOK AT THIS.

YOU WOULDN'T WANT THAT IN YOUR CAR, I WOULDN'T WANT THAT IN MY CAR.

>> I DON'T KNOW THE CIRCUMSTANCES OF THE PICTURE, SO I REALLY CAN'T COMMENT ON IT.

>> Reporter: SO ARE THE ATTORNEY GENERALS WRONG IN SAYING THAT THE INSURANCE INDUSTRY AS A WHOLE, STATE FARM IN PARTICULAR, IS STEERING THEIR CUSTOMERS TO PREFERRED BODY SHOPS, PREFERRED BECAUSE THEY SAVE THE INSURANCE COMPANY MONEY, NOT THE CONSUMER? >> THE INSURANCE COMPANY MAY PROVIDE A LIST OF AUTO BODY SHOPS.

AND THE CUSTOMER CAN SAY NO, I WANT TO GO TO JOE'S BODY SHOP AROUND THE CORNER AND THAT'S THE CHOICE.

>> Reporter: THAT'S WHAT PROGRESSIVE INSURANCE TOLD US HAPPENED FOR THIS CAR.

REMEMBER, IT'S THE CAR WE TOLD YOU ABOUT EARLIER WITH THE RIP TAIL FRAME THAT YOU COULD ONLY SPOT WITH THE BOROSCOPE.

ONLY HIT FROM BEHIND.

A PREFERRED BODY SHOP AND SENT BACK ON THE ROAD WITH A RIPPED AND HIDDEN TAIL FRAME.

TURNS OUT IT WASN'T OLD, NOT REPAIRED.

THREE OF FOUR TIRE RIMS ARE DAMAGED AND THE UNDERCARRIAGE OF THE CAR IS PUSHED IN ACCORDING TO AUTO EXPERT BILL BURN AND OUTSIDE, THE PAINT JOB IS FILLED WITH POCKMARKS.

PROGRESSIVE INSURANCE SAY THEY DIDN'T CHOOSE THE BODY SHOP, THE OWNER DID.

WELL, THIS IS THE OWNER.

EUG EUGENEA RANDALL WHO NEEDS THE CAR TO CARRY HER 2-YEAR-OLD SON ROMAN AND REMEMBERS THE CONVERSATION WITH PROGRESSIVE MUCH DIFFERENTLY.

>> THEY DIDN'T GIVE ME A CHOICE AS TO WHERE I WANTED TO TAKE IT.

THEY JUST TOLD ME TO TAKE IT TO THEIR PREFERRED SHOP.

>> Reporter: RANDLE SAID BECAUSE IT WAS A PREFERRED SHOP, IT WOULD BE REPAIRED TO A HIGHER STANDARD BUT WHEN SHE PICKED IT UP, SHE IMMEDIATELY KNEW SOMETHING WASN'T RIGHT.

>> COSMETICALLY TO ME IT LOOKED FINE BUT ONCE I GOT IN AND GOT DOWN THE STREET, IT JUST STARTED DRIVING REALLY CRAZY AND I IMMEDIATELY TOOK IT BACK.

>> Reporter: SO HOW CRAZY WAS RANDLE'S CAR DRIVING? I DECIDED TO FIND OUT FOR MYSELF BY GETTING BEHIND THE WHEEL.

>> ANYTHING OVER 50 MILES PER HOUR, THIS THING JUST SHAKES.

THIS THING IS REALLY SHAKING NOW.

>> Reporter: NOT ONLY THE TAIL SECTION RIPPED AN UNREPAIRED, THREE OF FOUR TIRE RIMS DAMAGED AND AS I DROVE, THE STEERING WHEEL SHAKING SO VIOLENTLY, I HAD TO GRIP DOWN FROM VEERING TO THE RIGHT.

THE FRONT LEFT TIRE WAS JUST WOBBLING.

I CAREFULLY DROVE THIS SHAKING CAR RIGHT BACK TO THE INSURANCE COMPANY'S PREFERRED AUTO BODY SHOP.

WHERE THE GENERAL MANAGER PROMPTLY TOLD US TO LEAVE.

>> DON'T TURN THAT ON WITHOUT THE SERVICE PERMISSION IF YOU DON'T MIND.

>> Reporter: AS FOR THE SHAKING CAR, THE INSURANCE COMPANY EVENTUALLY DECLARED IT A TOTAL LOSS GIVING HER FULL REPLACEMENT VALUE.

BUT ONLY AFTER SHE HIRED AN ATTORNEY AND CNN BEGAN INVESTIGATING THIS STORY.

>> THE VEHICLE SPUN OUT.

>> UNBELIEVABLE.

DREW GRIFFIN JOINING US NOW.

I HAD NO IDEA ABOUT THIS WHOLE PLAN THEY HAVE.

DID THE REPAIR COMPANY THAT SUPPOSEDLY FIXED THE SHAKING CAR EVER GIVE AN EXPLANATION? >> Reporter: THE COMPANY SERVICE KING SAID THEY DID WHAT THE INSURANCE COMPANY APPROVED AND SAID ALL THEIR REPAIRS COME WITH A WRITTEN LIFETIME WARRANTY.

SERVICE KING'S CORPORATE OFFICE SAID IT WAS UNAWARE THERE WERE PROBLEMS OR COMPLAINTS AND.

Car Body Repair - Time Lapse - cheap DIY

ON KXAN.

COM.

MUSIC HUNDREDS OF COMPLAINTS IN A MATTER OF MONTHS.

PARKING AND NOISE VIOLATIONS.

EVEN THE SITE OF A DEADLY-OFFICER INVOLVED SHOOTING.

(REPORTER: "AND WHAT IS THE ISSUE IN YOUR OPINION?") DARREN WYDERMYER: "UH, NO FURTHER COMMENT.

" MORE THAN A DECADE AGO, WE FIRST INVESTIGATED THIS AUSTIN NIGHT CLUB, OWNED BY DARREN WYDERMYER -- A BUSINESSMAN.

THESE DAYS, HE'S SWITCHED CAREERS.

OPENING UP TWO GARAGES IN AUSTIN CALLED "D- TOWN BODY SHOP.

"AND THE COMPLAINTS HAVEN'T STOPPED.

ROBERT:THIS TIME, THEY'RE FROM CUSTOMERS WHO TELL US HE'S HOLDING THEIR CARS HOSTAGE - SOMETIMES FOR YEARS!CASHING THEIR INSURANCE CHECKS, BUT NEVER FIXING THEIR VEHICLES.

SYDNEY:TONIGHT, THOSE CUSTOMERS ARE ONE STEP CLOSER TO RECLAIMING THEIR CARS.

AFTER KXAN INVESTIGATOR BRITTANY GLAS TRACKS WYDERMYER DOWN.

AND EXPOSES HIS OPERATION.

CAMILO MACIEL, CAR OWNER: CRYING, "I'VE GONE TO THE EDGE AND BACK, MAN.

" WHEN CAMILO MACIEL TOOK HIS BRAND NEW FORD FUSION TO D-TOWN BODY SHOP BACK IN 20-16.

CAMILO MACIEL, CAR OWNER: "I HIT THE UNDERCARRIAGE OF MY CAR FROM A CURB.

SO, IT WAS JUST MINOR DAMAGE ON THE FENDER.

".

HE WAS HOPING FOR A QUICK FIX.

CAMILO MACIEL, CAR OWNER: "GOTTA PUSH FORWARD AND JUST FIGURE IT OUT.

"LEFT WITHOUT A VEHICLE TO GET TO WORK.

AND SHUTTLE HIS KIDS AROUND.

CAMILO MACIEL, CAR OWNER: "I TAKE YOUR JOB AWAY AND OK, NOW HOW YOU GONNA EAT NEXT WEEK? AND IT'S NOT ONLY YOU, YOU GOTTA THINK ABOUT YOUR GIRLS.

" MACIEL SAYS HE CHECKED IN WITH D-TOWN OWNER, DARREN WYDERMYER.

WHO HAD ALREADY COLLECTED HIS INSURANCE MONEY.

AND WOULD BEGIN CHARGING HIM A STORAGE FEE FOR KEEPING HIS CAR.

CAMILO MACIEL, CAR OWNER: "I NEED MY CAR BACK.

WHEN IS IT GOING TO BE IN? AND HE KEPT SAYING NEXT WEEK, NEXT WEEK, NEXT WEEK.

" WEEKS WENT BY.

CAMILO MACIEL, CAR OWNER: "MY CAR WAS THE SAME.

SAME WAY IT WAS THE DAY THAT THE ACCIDENT HAPPENED.

"THEN MONTHS.

SO HE STOPPED BY AGAIN.

CAMILO MACIEL, CAR OWNER: "THEN HE SAID YOU KNOW WHAT, YOU NEED TO GET OFF MY PROPERTY, CALLED THE COPS.

I SAID NO, NO, NO WHAT'S GOING ON HERE?""CALLING THE COPS" ON CUSTOMERS.

IS PRETTY COMMON AT D-TOWN.

HUNDREDS OF TIMES IN RECENT YEARS, ACCORDING TO POLICE RECORDS AND 9-1-1 AUDIO.

BRITTANY GLAS, REPORTING: "HI DARREN, MY NAME IS BRITTANY GLAS WITH KXAN NEWS.

I'VE BEEN TRYING TO REACH YOU.

HAVE YOU RECEIVED ANY OF MY MESSAGES?" BRITTANY GLAS: PHONE MAKES END CALL NOISE.

"ALRIGHT, SO HE HUNG UP.

"WHEN WE SHOWED UP TO HIS SHOP IN SOUTH AUSTIN, HE LOCKED US OUT.

DARREN WYDERMYER, OWNER, D-TOWN: "YOU'RE NOT WELCOME.

" BRITTANY GLAS, REPORTING: "WE JUST WANTED TO TALK TO YOU BECAUSE A NUMBER OF CUSTOMERS HAVE REACHED OUT TO US, SAYING YOU'RE HOLDING THEIR CARS HOSTAGE.

"JEAN PELISSERO, LANDLORD: "I'VE NEVER SEEN ANYBODY WORKING HERE.

"WE FOUND NEARLY TWO DOZEN OF THOSE CARS.

DUSTY AND STILL NEEDING REPAIRS.

ACROSS TOWN AT D-TOWN'S NORTH AUSTIN LOCATION.

JEAN PELISSERO, LANDLORD: "I SENT HIM A LETTER ASKING HIM TO TELL ME WHICH CAR BELONGED TO WHOM, BUT NEVER HEARD FROM HIM.

"THE BUILDING'S LANDLORD EVICTED D-TOWN LAST MONTH FOR FAILURE TO PAY RENT.

AND IS NOW WORKING TO GET OWNERS THEIR VEHICLES, INCLUDING MACIEL'S.

WE FOUND HIS - STILL UNTOUCHED.

MORE THAN TWO YEARS AFTER HE DROPPED IT OFF.

CAMILO MACIEL: "IT'S JUST UNBELIEVABLE THAT THAT MANY PEOPLE HAVE GONE THROUGH THAT AND THAT NOTHING HAS BEEN DONE.

THEY'RE STILL IN BUSINESS.

"CAMILO MACIEL: "IT DIDN'T JUST AFFECT ME.

IT AFFECTED MY FAMILY.

IT AFFECTED EVERYTHING.

"SO WHY CAN'T THE COPS DO ANYTHING HERE?WELL, IT'S A CIVIL CUSTOMERS HAVE THE OPTION TO SUE, BUT THAT CAN GET EXPENSIVE.

AND HERE'S THE THING -- THE STATE DOESN'T REGULATE BODY SHOPS.

BUT WE'VE BROUGHT THIS CONCERN TO A CENTRAL TEXAS STATE LAWMAKER, WHO WANTS TO LOOK INTO CHANGING THAT NEXT LEGISLATIVE SESSION.

TOMORROW NIGHT ON KXAN NEWS AT 10.

WE'LL SIT DOWN WITH HER TO FIND OUT WHAT RULES COULD CHANGE.

TO PROTECT YOU FROM PLACES LIKE THIS.

BRITTANY GLAS.

KXAN INVESTIGATES.

INVESTIGATES.

KXAN BRITTANY GLAS.

KXAN INVESTIGATES.

SYDNEY:THE CAR OWNER IN THIS INVESTIGATION TELLS US - HE DIDN'T DO MUCH RESEARCH BEFORE TAKING HIS CAR INTO D-TOWN.

A SIMPLE CHECK WITH THE BETTER BUSINESS BUREAU SHOWS THE BUSINESS HAS AN "F" RATING.

AND FAR MORE COMPLAINTS THAN OTHER BODY SHOPS IN THE AREA.

THIS INVESTIGATION ALL STARTED WHEN VIEWERS REACHED OUT TO US.

IF YOU SEE SOMETHING YOU THINK WE SHOULD INVESTIGATE, EMAIL.