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Summit Auto Body – Where to Get the Best Tires and Brakes Service?

Peotter’s Tire and Auto understands that, without knowing what to look for, choosing a quality auto body shop is difficult.

It’s important to select the right auto shop to ensure the vehicle is fixed correctly the first time.

It’s also the best way to make sure the shop is honest and reliable. There are many important features of a good shop, including an experienced staff and certifications.

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It can also help to read customer reviews before making a selection.

A Certified Summit Auto Body Shop

A good body shop is certified by the largest auto organization. Facilities that gain the approval of the organization have proven their abilities as certification is often a lengthy process.

To become approved, an auto shop must demonstrate it has the latest equipment, qualified technicians and a proper facility.

It must also show it offers above average training to its employees. Larger associations always collect feedback from prior customers as well before issuing an approval.

>> I'm Chad.

I'm a second-year student here at DCTC.

I've been an apprentice at ABRA inBloomington for just about a year, now.

Doing some frame damage,here, repair on a 2005 Ford.

>> Focus.

>> Focus.

Three door, got hit here,and this here was the main impact.

We've already cut the reinforcementand impact bar off.

Now, we're going to be pulling onthis frame here, to get it straight, using the three-dimensionalmeasurement system to make sure that everything else is inline where it should be.

>> I'm Gerry Rainford.

I'm a second-year instructor here,at Dakota County Technical College.

Chad's a typical second-year student, wherewe get into different levels of repair needs, from just simple door repair to, well, you cansee here, is a full unibody reconstruction.

Mechanical aspects, as well.

Getting into the air conditioning andother mechanical systems on the vehicle.

Suspension, driveline.

This is kind of the way that once we havethe vehicle anchored on our frame rack.

We come through and we can actually do pull out.

We're going to be doing a light pull,this morning on the unibody structure.

We're going to see if we can't repair the rails.

Typically, when they're kinked to thispoint, we would do a replacement procedure.

But we're going to see ifwe can't repair them, today.

So, we'll just kind of talk as we go through it.

And we'll see if we can getthe rails to come out.

So, Chad, please take over from here.

>> All right.

I'm going to be using these towers, here, thatare capable of pulling 10,000 pounds apiece.

Try to get this mash come outon this left frame rail, here.

>> So, once again.

Keep pulling.

We're going to be pulling at a constantlevel that's going to be straight out, to try to replace the height, thelength, and width of the rail.

So, we're going to keep the directionstraight and at a straight pulling distance.

>> And all I'm doing here, now, is justwatching as I'm pulling, going slowly to find out how the metal's going to react.

Everything reacts different,not any accident is the same.

Everything needs to be takenon with a different viewpoint.

What I'm going to do now, isjust hit this metal, here, to try to relieve some of this stress.

[ Hammering Sound ] And always while you're pulling,what you're going to want to do is check your anchoring points, again, tomake sure that the car is not going anywhere.

Make sure all your chainsand clamps are still tight.

As you'll notice, I'm staying above,not standing behind these chains, just in case anything would happen to let go.

[ Hammering Sound ] >> Let's work the backside of the railthrough here a little bit, as well.

[ Hammering Sound ] [inaudible] target.

One of the things we don't want to do, is we don't want to do additionaldamage as we're pulling.

Looks like we're pulling morefrom the bottom of the rail.

>> Yeah.

>> Than we are from the top.

So, at this point in time, I think we shouldstop, rehook, and grab a hold of the top of the clamp support and pullmore on the top of this rail.

>> All right.

Both these dozers here are run by the same pump.

So, as I pull it's going to pull them equally.

>> Okay.

Let's get some pressure on there.

[ Inaudible Comments ] [ Hammering Sound ] >> Just trying to relieve this stress.

Move the metal where I want it.

>> So, let's get a couple ofhits with this on the backside.

[ Hammering Sound ] Right now, we're concernedwith overpulling on it.

And so, I think we're going to stop.

And we're going to regrab ontothe rail at a different location.

Once you've overpulled and it distortsthe rail, then we've got an issue.

>> We're going to cut this outsideof this rail, here off, this cap.

Just a piece of the sheet seal,here, out of high strength steel.

We're going to pull this out here, sothat way we can get inside here, too, and make proper welds and getthis metal straight, again.

I'm just going to be countered along,drill out these spot welds, here.

And then, cut it here at the seam.

I'll run a line, section it out.

>> Why don't you show them how we know how farwe need to pull by using the measuring system? Then, to explain the measuringsystem, real quick? >> All right.

As we pull out on this stuff here, toget this rail out to where it should be, these targets here measure with this beamunderneath the vehicle, measures the vehicle at all kinds of different points.

Four in the middle of the vehicle, twoat the rear of the vehicle, and then, these here in the front closest to the damage.

This vehicle, this chart here for thevehicle is specific for this vehicle.

What this does here, is it hangs targets fromthe vehicle at specific manufacturing locations.

It measures the vehicle throughout there.

You can tell that our centersection here, is good.

And the back of the vehicle is good.

But up here, we're dealing with offmeasurements on the front end from the impact.

>> We're going to take and when we getthe rails pulled back into a location by the manufacturer's specifications, we'lltake, we'll hammer and dolly all this straight.

And we'll take, we've got new components.

We've got a new reinforcement barthat we'll be welding into place, to replace the structure of the vehicle.

But we'll come through, replace the.

You want to come around over here.

You can see that the radiator condenserhas been damaged in this accident.

And it's completely, we've lost all the Freon.

So, we'll be doing an R and Rprocedure on the condenser assembly.

Then, we're going to evac andrecharge the air conditioning system.

And then, move forward with the restof the mechanical repairs at this time.

In some situations, when you getcomposite intake manifolds, like this, components can come back and dodamage to the intake manifolds, starters, alternators, AC compressors.

We have additional damage deeper in the vehicle.

And this one, we've simplygot a condenser to replace.

What's so, how long will ittake you to do this repair? >> This repair here, will take me probablyabout two weeks to finish, to complete.

Done quite a bit already.

Already had all my parts ordered.

Those have already been checkedin and identified, and made sure that they are the rightparts, so I'm not scrambling at the end of the project to find the correct parts.

I'd say about two weeks; two to three weekswould be a good timeline for this vehicle.

>> Well, thank you, Chad.

I appreciate it, taking your time withthe students and this is what we do here at Dakota County Technical College.

It's a two-year program.

We try to get you ready with the latesttechnology and the latest equipment to make sure that they're ready for the industry.

And so, they can be productive and profitablein today's unibody reconstruction world.

Thanks, very much.

Auto shops can also receive certification from parts manufacturers and organizations like Auto Body Alliance, which requires the shop to meet certain qualifications.

Qualified and Experienced Staff in the Repair Shop

A good auto body shop has qualified staff with a number of certifications. Certification from ASE (Automotive Service Excellence) is especially important.

ASE is a non-profit organization that offers certifications to automobile technicians that show proficiency in their trade.

Technicians may also have certification from car manufacturers like GM, Chrysler, Toyota and Nissan, showing their knowledge and experience dealing with particular car brands.

Some auto technicians also receive aftermarket training from Bendix, Moog, or NAPA. Most training requires a great deal of knowledge and experience and demonstrates a technician is a professional in their field.

Positive Customer Auto Body Shop Reviews

When possible, former clients should be consulted about their experience with the shop. Some resources to find reviews are online, making it easy to decide if a body shop has good feedback from the public.

Reviews should mention that the vehicle was fixed properly the first time and work was completed in a timely fashion.

Positive reviews should also discuss whether a warranty was offered by the body shop and if the facility was clean and orderly.

A facility that has the approval of a large automobile association has shown a history of positive feedback from customers, although it’s always a good idea to check into a shop as much as possible.

Accepts All Insurance

Another important aspect of a good body shop is its acceptance of all forms on insurance.

Peotter’s Tire and Auto believes that an auto body shop that accepts all insurance providers demonstrates it has experience working with insurance companies to settle claims quickly.

A Auto Repair

In Summary:

A shop that is hesitant to accept major insurance providers is a red flag that something may be wrong.

This is also a matter of convenience and makes it easier for the vehicle owner to select a shop they feel comfortable with.

Selecting the right auto body shop requires a bit of patience and consideration.

For example, choosing the first shop available can be a disaster if the employees aren’t trained properly.

A good auto shop is clean and up-to-date with a friendly and knowledgeable staff. The shop should have positive reviews and a range of certifications for both the facility and technicians.

It should also accept all forms of insurance, making repairs easy and convenient.

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ON KXAN.

COM.

MUSIC HUNDREDS OF COMPLAINTS IN A MATTER OF MONTHS.

PARKING AND NOISE VIOLATIONS.

EVEN THE SITE OF A DEADLY-OFFICER INVOLVED SHOOTING.

(REPORTER: "AND WHAT IS THE ISSUE IN YOUR OPINION?") DARREN WYDERMYER: "UH, NO FURTHER COMMENT.

" MORE THAN A DECADE AGO, WE FIRST INVESTIGATED THIS AUSTIN NIGHT CLUB, OWNED BY DARREN WYDERMYER -- A BUSINESSMAN.

THESE DAYS, HE'S SWITCHED CAREERS.

OPENING UP TWO GARAGES IN AUSTIN CALLED "D- TOWN BODY SHOP.

"AND THE COMPLAINTS HAVEN'T STOPPED.

ROBERT:THIS TIME, THEY'RE FROM CUSTOMERS WHO TELL US HE'S HOLDING THEIR CARS HOSTAGE - SOMETIMES FOR YEARS!CASHING THEIR INSURANCE CHECKS, BUT NEVER FIXING THEIR VEHICLES.

SYDNEY:TONIGHT, THOSE CUSTOMERS ARE ONE STEP CLOSER TO RECLAIMING THEIR CARS.

AFTER KXAN INVESTIGATOR BRITTANY GLAS TRACKS WYDERMYER DOWN.

AND EXPOSES HIS OPERATION.

CAMILO MACIEL, CAR OWNER: CRYING, "I'VE GONE TO THE EDGE AND BACK, MAN.

" WHEN CAMILO MACIEL TOOK HIS BRAND NEW FORD FUSION TO D-TOWN BODY SHOP BACK IN 20-16.

CAMILO MACIEL, CAR OWNER: "I HIT THE UNDERCARRIAGE OF MY CAR FROM A CURB.

SO, IT WAS JUST MINOR DAMAGE ON THE FENDER.

".

HE WAS HOPING FOR A QUICK FIX.

CAMILO MACIEL, CAR OWNER: "GOTTA PUSH FORWARD AND JUST FIGURE IT OUT.

"LEFT WITHOUT A VEHICLE TO GET TO WORK.

AND SHUTTLE HIS KIDS AROUND.

CAMILO MACIEL, CAR OWNER: "I TAKE YOUR JOB AWAY AND OK, NOW HOW YOU GONNA EAT NEXT WEEK? AND IT'S NOT ONLY YOU, YOU GOTTA THINK ABOUT YOUR GIRLS.

" MACIEL SAYS HE CHECKED IN WITH D-TOWN OWNER, DARREN WYDERMYER.

WHO HAD ALREADY COLLECTED HIS INSURANCE MONEY.

AND WOULD BEGIN CHARGING HIM A STORAGE FEE FOR KEEPING HIS CAR.

CAMILO MACIEL, CAR OWNER: "I NEED MY CAR BACK.

WHEN IS IT GOING TO BE IN? AND HE KEPT SAYING NEXT WEEK, NEXT WEEK, NEXT WEEK.

" WEEKS WENT BY.

CAMILO MACIEL, CAR OWNER: "MY CAR WAS THE SAME.

SAME WAY IT WAS THE DAY THAT THE ACCIDENT HAPPENED.

"THEN MONTHS.

SO HE STOPPED BY AGAIN.

CAMILO MACIEL, CAR OWNER: "THEN HE SAID YOU KNOW WHAT, YOU NEED TO GET OFF MY PROPERTY, CALLED THE COPS.

I SAID NO, NO, NO WHAT'S GOING ON HERE?""CALLING THE COPS" ON CUSTOMERS.

IS PRETTY COMMON AT D-TOWN.

HUNDREDS OF TIMES IN RECENT YEARS, ACCORDING TO POLICE RECORDS AND 9-1-1 AUDIO.

BRITTANY GLAS, REPORTING: "HI DARREN, MY NAME IS BRITTANY GLAS WITH KXAN NEWS.

I'VE BEEN TRYING TO REACH YOU.

HAVE YOU RECEIVED ANY OF MY MESSAGES?" BRITTANY GLAS: PHONE MAKES END CALL NOISE.

"ALRIGHT, SO HE HUNG UP.

"WHEN WE SHOWED UP TO HIS SHOP IN SOUTH AUSTIN, HE LOCKED US OUT.

DARREN WYDERMYER, OWNER, D-TOWN: "YOU'RE NOT WELCOME.

" BRITTANY GLAS, REPORTING: "WE JUST WANTED TO TALK TO YOU BECAUSE A NUMBER OF CUSTOMERS HAVE REACHED OUT TO US, SAYING YOU'RE HOLDING THEIR CARS HOSTAGE.

"JEAN PELISSERO, LANDLORD: "I'VE NEVER SEEN ANYBODY WORKING HERE.

"WE FOUND NEARLY TWO DOZEN OF THOSE CARS.

DUSTY AND STILL NEEDING REPAIRS.

ACROSS TOWN AT D-TOWN'S NORTH AUSTIN LOCATION.

JEAN PELISSERO, LANDLORD: "I SENT HIM A LETTER ASKING HIM TO TELL ME WHICH CAR BELONGED TO WHOM, BUT NEVER HEARD FROM HIM.

"THE BUILDING'S LANDLORD EVICTED D-TOWN LAST MONTH FOR FAILURE TO PAY RENT.

AND IS NOW WORKING TO GET OWNERS THEIR VEHICLES, INCLUDING MACIEL'S.

WE FOUND HIS - STILL UNTOUCHED.

MORE THAN TWO YEARS AFTER HE DROPPED IT OFF.

CAMILO MACIEL: "IT'S JUST UNBELIEVABLE THAT THAT MANY PEOPLE HAVE GONE THROUGH THAT AND THAT NOTHING HAS BEEN DONE.

THEY'RE STILL IN BUSINESS.

"CAMILO MACIEL: "IT DIDN'T JUST AFFECT ME.

IT AFFECTED MY FAMILY.

IT AFFECTED EVERYTHING.

"SO WHY CAN'T THE COPS DO ANYTHING HERE?WELL, IT'S A CIVIL CUSTOMERS HAVE THE OPTION TO SUE, BUT THAT CAN GET EXPENSIVE.

AND HERE'S THE THING -- THE STATE DOESN'T REGULATE BODY SHOPS.

BUT WE'VE BROUGHT THIS CONCERN TO A CENTRAL TEXAS STATE LAWMAKER, WHO WANTS TO LOOK INTO CHANGING THAT NEXT LEGISLATIVE SESSION.

TOMORROW NIGHT ON KXAN NEWS AT 10.

WE'LL SIT DOWN WITH HER TO FIND OUT WHAT RULES COULD CHANGE.

TO PROTECT YOU FROM PLACES LIKE THIS.

BRITTANY GLAS.

KXAN INVESTIGATES.

INVESTIGATES.

KXAN BRITTANY GLAS.

KXAN INVESTIGATES.

SYDNEY:THE CAR OWNER IN THIS INVESTIGATION TELLS US - HE DIDN'T DO MUCH RESEARCH BEFORE TAKING HIS CAR INTO D-TOWN.

A SIMPLE CHECK WITH THE BETTER BUSINESS BUREAU SHOWS THE BUSINESS HAS AN "F" RATING.

AND FAR MORE COMPLAINTS THAN OTHER BODY SHOPS IN THE AREA.

THIS INVESTIGATION ALL STARTED WHEN VIEWERS REACHED OUT TO US.

IF YOU SEE SOMETHING YOU THINK WE SHOULD INVESTIGATE, EMAIL.

Body shops say insurance companies are skimping on repairs