For the majority of drivers, going to an auto body shop in Summit is a mysterious experience, a scary encounter with the unknown.
Once you hand over your key, you instantly feel uneasy; will your car be returned as good as new, or will the repair specialists do a shoddy job?
How will you know? How will you be able to figure out if you hard-earned money is just being tossed down the drain?
The best way to know if you are receiving excellent service and professional care is to find a reputable Summit Auto Body shop and then build a relationship with that shop.
However, most people who take their vehicles in to the Auto Body Shop are doing so for the first time. So, how do you know whether or not you can trust an auto body shop?
First of all, it is important to know that most auto body shops are reputable businesses. The majority of Summit Auto Body owners are just struggling to make a living like most small business owners – they want to do a great job on your car so you will return or refer others to their shop.
However, there are a few bad apples that spoil the whole bunch, and you need to be diligent when selecting a shop.
The first thing to do is get a referral or locate a shop online using reviews and testimonials.
(upbeat music) - Hey, this is Donnie Smith.
Have you ever overground metal, making it too weak and too thin? Well it's not that hard to do with these thinner metals.
What about when working with body filler? Have you ever gotten it in cracks, gaps, other placesthat you don't want it? Takes quite a bit of time to get that out of there and clean it up.
So if you'd like to learn some tricks, how to prevent over-thinning your metal when working with thin metal, and how to keep fromgetting all the body filler in the places you don'twant it in the first place, then you're in luck, because that's what we'regonna show you in this video.
Alright, let's just goahead and get started.
What we're gonna do to eliminate grinding a lot of the metal off,is to use a DA Sander, and we can use 36 grit, or 80.
I'm using 80 here.
That usually works well.
May take just a little bit longer to remove the paint coatings, but you're not gonna chancegrinding too much metal off.
This does not take the amountof metal that grinding does.
Now with thinner metals,I would recommend this.
Now if you're working on older vehicles, grinding may be a little quicker, and that may still work fine.
Okay, now for the tip of how to eliminate getting body filler in places you don't want it, and that's simply to mask it off.
On the edge, I don't want the body filler wrapping around the edgewhere I have to clean it up, so I'm gonna mask that off.
Any gaps, for instance here, there's a, where the molding goes, I don't want body filler to wrap in there where I'm gonna have to sand it out, so I'm gonna use the bodylines that's on the car, and use that as a dividing line to make nice, sharp lines at, so that the body fillerdoes not get in these areas.
(upbeat music) Okay, now I'm mixing thebody filler up in the tube.
I'm gonna let the air out of the cap, so that it'll mix well.
And once I remove some of the air, I'll put the cap back on, and now I'm just gonnamix it inside the tube, because this hardener reallydoes separate a lot in there.
If you don't do this, you'll have liquid-ysubstance that comes out, and you don't want that, so be sure that you mixit up well in the tube before you use it.
Now I've already got somebody filler out here, and I used a paint stick toput some on this mixing board.
And I'm gonna get this hardener, I'm gonna apply a stripfrom edge of the body filler to the other, and that usually is a pretty good mixing ratio.
And notice I'm using a spreader to mix it.
I'm not using a paint stick to stir it, because that could put air bubbles in it.
If you get air bubblesin your body filler, that's gonna create pinholes, whenever you go to sanding body filler.
So it's always best towork the air bubbles out.
Just spread it out on your filler until it's nice and uniform.
You don't want there tobe any hardener streaks.
You wanna mix it until it's one color.
(upbeat music) Okay, now I have the filler mixed good.
It's nice, uniform, one color.
We don't have any hardener streaks in it, so we know that it's mixed well.
I'm gonna apply the body filler.
Now to do this, I'm gonnaapply a tight coat first, and what that is, iswhere I take a thin coat of body filler, and push really hard down on the spreader, so thatI push it into the metal.
That helps it adhere better to the metal, so that you don't have any problems with adhesion at a later point.
Now once I get the tight coat on, I come back with a fill coat, and that's where I'm gonnaput a little bit less pressure on the spreader, which allows it to fill the damaged area in.
(upbeat music) Okay I have the fill coat applied.
Now here's a tip for you to eliminate a lot of the sanding, and that is to work on your edges, because if you have real hard edges, it's gonna take more sanding.
So what I'm doing here, is I'm using the spreader, and on the edges I'm kind of feathering that body filler out, so that edge is a real thin layer, and you don't have that big, hard edge to try to sand out.
Okay, now let this setup for just a little bit, and you don't want to do it immediately after you apply the body filler.
You wanna let the filler set, but you don't want it to be dry either.
But as it's kind of in its green state, go ahead and pull the tape off.
This will leave you nice clean edges.
And also before it fully cures, you can block sand lightly, you don't wanna sand too hard, just to help level someof the highs and lows.
Okay, now I allow it to dry, and started block sanding it.
Now I'm starting out with 36 grit, because that's gonna levelthe filler really fast, but notice that I'mstaying within the filler.
My block is not slidingout onto the paint, because I don't want those deep scratches getting onto the paint surface.
I'm just wanting to level the filler.
(upbeat music) Also notice that I'm sandingin different directions.
I'm not just going at oneangle the entire time.
So I change it up.
And what sanding indifferent directions does, is it's gonna help youget a more level surface.
So always sand in different directions.
(upbeat music) (sanding) (upbeat music) Once you have it level, switch to 80 grit.
That's what I'm doing here.
First, I'm gonna apply some guide coat, and this just to helpidentify highs and lows, and you'll know whenever you get rid of the 36 grit scratches.
Makes it easier to see this way.
Now also notice I am sandingout on the paint a little bit.
I'm not going too far, but you do wanna sand out further than you did with your 36 grit.
You wanna make sure all 36 grit scratches are removed during this step.
(upbeat music) Okay I finished blocking, and I'm feeling for high areas.
And usually if you seemetal spot areas like this, that's gonna indicate that it is high.
And that happens sometimes, and if it does, what you need to do is get your pick hammer, and lightly tap down on those metal areas.
And what this is gonna do, is it's gonna lower that metal.
(upbeat music) And here's another tip for you.
If you're having problemsfilling the bodywork, and determining highs and lows with your hand, with your bare hand, use something like this, a wipe all, or a towel or somethingto put between the panel and your hand.
And this may help you be able to feel the highs andthe lows much better.
Now I'm gonna use the tape, because I'm gonna be applying some putty, so I'm gonna do the same thingI did with the body filler, the edges, and that indention where the body side molding goes.
I'm gonna tape all that off, to keep all the filler out of that.
Now when using putty, it lays out a littlethinner than body filler, so I usually just go halfway, rather than from one edgeof the filler to the other.
So I'm gonna do about halfthe amount of hardener.
(upbeat music) But everything else is basically the same.
Mix it until it's one uniform color.
Don't want any streaks in there.
And the good thing aboutputty is it's thinner, and it's easier to get a nice skim coat, but you do wanna do the tight coat, followed by a fill coat.
And another thing about a putty, is you can go over the entire repair area, from paint edge to paint edge, and that helps any imperfections you had in your sanding flaws, or sanding scratches,or anything like that, it's gonna fill in.
(upbeat music) And after allowing it tosetup for a few minutes, now I'm gonna peel the tape.
(upbeat music) Now when sanding finish putty, I'm not gonna start out with 36 grit.
I'm gonna start out withthe 80 to level it out.
And also I wanna let it fully dry.
I really don't wanna try to sand putty in its green state, so I'llallow it to dry all the way.
Then I'm gonna get 80 on a block, and I'm gonna sand it.
And I'm gonna cross sand it.
Make sure it's good and level.
(upbeat music) Once I have it leveled with 80, I'm gonna use the guide coat, and then I'm gonna comeback with 150 to 180.
I'm using 150 here I believe, but anywhere between 180and 150 will work fine for smoothing out your 80 grit scratches.
And this guide coat, it will help you identify any lows that you may have if there are any, or let you know whenever you got all the 80 grit scratches sanded out.
(upbeat music) And one last thing you wanna do, before you send it offto start priming it, you wanna make sure it fits.
Make sure everything aligns.
Make sure that your body work is right.
So you're gonna have toput it up to the car, and make sure everything works.
(upbeat music) Always, thanks for watching this video.
Be sure and share it with your friends.
Give us a thumbs up, a like, and be sure to subscribe to our channel.
Also be sure to go to CollisionBlast.
And there we have hours of free autobody and painttraining videos like this one, and a lot of other resources for you.
Thanks again for watching.
Have a safe and productive week, and we'll see you in the next video.
Create a list and call each shop to see how well you are treated on the phone.
Select three or four shops that sound good and are in close proximity to your location, and you are ready to take your vehicle in for an estimate.
You should get at least three estimates from three different shops.
The estimate may vary because Auto Body Shops may use different estimating software, but they should all be in the same ballpark. If an estimate differs by a great deal, you should ask why.
The body shop expert should be able to explain all prices on the estimate, including all price quotes and labor charges.
When you get the estimate, you should also be evaluating the Auto Body customer service:
How quickly were you acknowledged?
How efficiently were you helped?
Were all members of the staff polite and friendly?
Did the staff seem knowledgeable?
Be observant during the estimate and you will have a good idea of how you will be treated during the entire repair process.
If the customer service seems lacking, move on to the next place even if the estimate seems reasonable.
If you decide to leave your car, and the shop contacts you later to tell you about additional charges, this may be a sign that it is not a reputable and honest repair facility.
Though additional charges can happen occasionally, it is not a common practice for a reputable shop.
If you do your homework, have some patience, and get a few estimate, the odds are good that you will find a reputable auto body shop.
Once you have found one, it helps to direct all your business to them, and refer them to others.
If you do this, you will have established a good relationship, and you will no longer need to worry about finding an honest auto body shop.
The Results Are In – Who Do You Think is the Best Summit Auto Body in the Area?
MUSIC HUNDREDS OF COMPLAINTS IN A MATTER OF MONTHS.
PARKING AND NOISE VIOLATIONS.
EVEN THE SITE OF A DEADLY-OFFICER INVOLVED SHOOTING.
(REPORTER: "AND WHAT IS THE ISSUE IN YOUR OPINION?") DARREN WYDERMYER: "UH, NO FURTHER COMMENT.
" MORE THAN A DECADE AGO, WE FIRST INVESTIGATED THIS AUSTIN NIGHT CLUB, OWNED BY DARREN WYDERMYER -- A BUSINESSMAN.
THESE DAYS, HE'S SWITCHED CAREERS.
OPENING UP TWO GARAGES IN AUSTIN CALLED "D- TOWN BODY SHOP.
"AND THE COMPLAINTS HAVEN'T STOPPED.
ROBERT:THIS TIME, THEY'RE FROM CUSTOMERS WHO TELL US HE'S HOLDING THEIR CARS HOSTAGE - SOMETIMES FOR YEARS!CASHING THEIR INSURANCE CHECKS, BUT NEVER FIXING THEIR VEHICLES.
SYDNEY:TONIGHT, THOSE CUSTOMERS ARE ONE STEP CLOSER TO RECLAIMING THEIR CARS.
AFTER KXAN INVESTIGATOR BRITTANY GLAS TRACKS WYDERMYER DOWN.
AND EXPOSES HIS OPERATION.
CAMILO MACIEL, CAR OWNER: CRYING, "I'VE GONE TO THE EDGE AND BACK, MAN.
" WHEN CAMILO MACIEL TOOK HIS BRAND NEW FORD FUSION TO D-TOWN BODY SHOP BACK IN 20-16.
CAMILO MACIEL, CAR OWNER: "I HIT THE UNDERCARRIAGE OF MY CAR FROM A CURB.
SO, IT WAS JUST MINOR DAMAGE ON THE FENDER.
HE WAS HOPING FOR A QUICK FIX.
CAMILO MACIEL, CAR OWNER: "GOTTA PUSH FORWARD AND JUST FIGURE IT OUT.
"LEFT WITHOUT A VEHICLE TO GET TO WORK.
AND SHUTTLE HIS KIDS AROUND.
CAMILO MACIEL, CAR OWNER: "I TAKE YOUR JOB AWAY AND OK, NOW HOW YOU GONNA EAT NEXT WEEK? AND IT'S NOT ONLY YOU, YOU GOTTA THINK ABOUT YOUR GIRLS.
" MACIEL SAYS HE CHECKED IN WITH D-TOWN OWNER, DARREN WYDERMYER.
WHO HAD ALREADY COLLECTED HIS INSURANCE MONEY.
AND WOULD BEGIN CHARGING HIM A STORAGE FEE FOR KEEPING HIS CAR.
CAMILO MACIEL, CAR OWNER: "I NEED MY CAR BACK.
WHEN IS IT GOING TO BE IN? AND HE KEPT SAYING NEXT WEEK, NEXT WEEK, NEXT WEEK.
" WEEKS WENT BY.
CAMILO MACIEL, CAR OWNER: "MY CAR WAS THE SAME.
SAME WAY IT WAS THE DAY THAT THE ACCIDENT HAPPENED.
SO HE STOPPED BY AGAIN.
CAMILO MACIEL, CAR OWNER: "THEN HE SAID YOU KNOW WHAT, YOU NEED TO GET OFF MY PROPERTY, CALLED THE COPS.
I SAID NO, NO, NO WHAT'S GOING ON HERE?""CALLING THE COPS" ON CUSTOMERS.
IS PRETTY COMMON AT D-TOWN.
HUNDREDS OF TIMES IN RECENT YEARS, ACCORDING TO POLICE RECORDS AND 9-1-1 AUDIO.
BRITTANY GLAS, REPORTING: "HI DARREN, MY NAME IS BRITTANY GLAS WITH KXAN NEWS.
I'VE BEEN TRYING TO REACH YOU.
HAVE YOU RECEIVED ANY OF MY MESSAGES?" BRITTANY GLAS: PHONE MAKES END CALL NOISE.
"ALRIGHT, SO HE HUNG UP.
"WHEN WE SHOWED UP TO HIS SHOP IN SOUTH AUSTIN, HE LOCKED US OUT.
DARREN WYDERMYER, OWNER, D-TOWN: "YOU'RE NOT WELCOME.
" BRITTANY GLAS, REPORTING: "WE JUST WANTED TO TALK TO YOU BECAUSE A NUMBER OF CUSTOMERS HAVE REACHED OUT TO US, SAYING YOU'RE HOLDING THEIR CARS HOSTAGE.
"JEAN PELISSERO, LANDLORD: "I'VE NEVER SEEN ANYBODY WORKING HERE.
"WE FOUND NEARLY TWO DOZEN OF THOSE CARS.
DUSTY AND STILL NEEDING REPAIRS.
ACROSS TOWN AT D-TOWN'S NORTH AUSTIN LOCATION.
JEAN PELISSERO, LANDLORD: "I SENT HIM A LETTER ASKING HIM TO TELL ME WHICH CAR BELONGED TO WHOM, BUT NEVER HEARD FROM HIM.
"THE BUILDING'S LANDLORD EVICTED D-TOWN LAST MONTH FOR FAILURE TO PAY RENT.
AND IS NOW WORKING TO GET OWNERS THEIR VEHICLES, INCLUDING MACIEL'S.
WE FOUND HIS - STILL UNTOUCHED.
MORE THAN TWO YEARS AFTER HE DROPPED IT OFF.
CAMILO MACIEL: "IT'S JUST UNBELIEVABLE THAT THAT MANY PEOPLE HAVE GONE THROUGH THAT AND THAT NOTHING HAS BEEN DONE.
THEY'RE STILL IN BUSINESS.
"CAMILO MACIEL: "IT DIDN'T JUST AFFECT ME.
IT AFFECTED MY FAMILY.
IT AFFECTED EVERYTHING.
"SO WHY CAN'T THE COPS DO ANYTHING HERE?WELL, IT'S A CIVIL CUSTOMERS HAVE THE OPTION TO SUE, BUT THAT CAN GET EXPENSIVE.
AND HERE'S THE THING -- THE STATE DOESN'T REGULATE BODY SHOPS.
BUT WE'VE BROUGHT THIS CONCERN TO A CENTRAL TEXAS STATE LAWMAKER, WHO WANTS TO LOOK INTO CHANGING THAT NEXT LEGISLATIVE SESSION.
TOMORROW NIGHT ON KXAN NEWS AT 10.
WE'LL SIT DOWN WITH HER TO FIND OUT WHAT RULES COULD CHANGE.
TO PROTECT YOU FROM PLACES LIKE THIS.
KXAN BRITTANY GLAS.
SYDNEY:THE CAR OWNER IN THIS INVESTIGATION TELLS US - HE DIDN'T DO MUCH RESEARCH BEFORE TAKING HIS CAR INTO D-TOWN.
A SIMPLE CHECK WITH THE BETTER BUSINESS BUREAU SHOWS THE BUSINESS HAS AN "F" RATING.
AND FAR MORE COMPLAINTS THAN OTHER BODY SHOPS IN THE AREA.
THIS INVESTIGATION ALL STARTED WHEN VIEWERS REACHED OUT TO US.
IF YOU SEE SOMETHING YOU THINK WE SHOULD INVESTIGATE, EMAIL.
Auto Body Shops - Few Tips For Dealing With Them
My name's Dennis Nottingham, I'm themanager here at the Progressive Auto Group Collision Center and today we are going to berepairing a two thousand eleven Chevy Malibu Here at the body shop we have over fourhundred years of combined experience.
All of our technicians are ASE and I-Car certified.
What that means for you is a safe timely quality repair.
We are repairing the right frontsuspension and engine cradle.
After this the vehicle gets a four wheel alignment.
Next the body work is performed with theappropriate fillers then on to the paint department.
As you can see all the moldings and handles are removed the vehicle is masked off and the final sanding is complete.
Once in the in the paint booth the vehicle is prepped repair panels are then sealed three coats of base coat are applied followed by the clear coat once the vehicle has been baked for at ahundred and eighty degrees goes back to reassembly lastly over to the detail departmentwhere the final touches take place and the vehicle is cleaned inside and out If you would like a free estimate please give us a call we do work on all makes and models andthanks for watching the video.