Summit Auto Body – Where to Get the Best Tires and Brakes Service?
Peotter’s Tire and Auto understands that, without knowing what to look for, choosing a quality auto body shop is difficult.
It’s important to select the right auto shop to ensure the vehicle is fixed correctly the first time.
It’s also the best way to make sure the shop is honest and reliable. There are many important features of a good shop, including an experienced staff and certifications.
It can also help to read customer reviews before making a selection.
A Certified Summit Auto Body Shop
A good body shop is certified by the largest auto organization. Facilities that gain the approval of the organization have proven their abilities as certification is often a lengthy process.
To become approved, an auto shop must demonstrate it has the latest equipment, qualified technicians and a proper facility.
It must also show it offers above average training to its employees. Larger associations always collect feedback from prior customers as well before issuing an approval.
Jeff what are the three questions should ask a body shop before they consider dropping their car off for repairs? Well what's important is that the repair shop actually be qualified to fix that particular vehicle.
Today modern cars require specialized training and equipment to be able to perform repairs to the manufacturer's standards.
For instance, this Mini Cooper and other BMWs require what's called rivet bonding.
So, glue joints and rivets.
They're actually repaired like aircraft today.
This is important because this maintains the structural integrity the manufacturer designed for a repair situation.
Like this fixture frame bench here that utilizes actual jigs to support the vehicle across its entire platform and place factory components precisely where the manufacturer has designated.
These systems are different than generic systems that simply are reverse engineered and don't have jig and holding capacity.
Shops that aren't trained and equipped to properly perform a repair utilizing generic equipment or generic procedures can't restore the vehicle to the manufacturer's standards and that doesn't necessarily maintain the safety ratingdesigned for the vehicle.
You potentially jeopardize the collision energy management system.
The vehicle might not perform the same in a future collision and you could possibly be more injured than you would if the car doesn't perform as the manufacturer intended.
The second question a consumer should ask is "Where does the body shop's loyalty lie?" Is it an independent repair center that relies on satisfied customers to drive business through their door and therefore fixes vehicles correctly? Or is the body shop on the insurance company's "preferred network?" Those body shops rely on the insurance referrals and when those body shops utilize cheap, imitation, and savage parts utilize the quickest possible repair times and keep costs as low as possible that generates the next referral.
But that's a recipe for shortcuts.
The third question, Paul, is "Can the repair shop make this process convenient for me?" Most consumers today want convenience and ease.
Repair shops that are high-quality repair shops are going to put their customers' interests first & do everything they can to have a satisfied customer.
That includes sheduling a rental car, scheduling a tow engaging in conversations with the insurance company and making sure the vehicle is fixed right for the consumer.
Auto shops can also receive certification from parts manufacturers and organizations like Auto Body Alliance, which requires the shop to meet certain qualifications.
Qualified and Experienced Staff in the Repair Shop
A good auto body shop has qualified staff with a number of certifications. Certification from ASE (Automotive Service Excellence) is especially important.
ASE is a non-profit organization that offers certifications to automobile technicians that show proficiency in their trade.
Technicians may also have certification from car manufacturers like GM, Chrysler, Toyota and Nissan, showing their knowledge and experience dealing with particular car brands.
Some auto technicians also receive aftermarket training from Bendix, Moog, or NAPA. Most training requires a great deal of knowledge and experience and demonstrates a technician is a professional in their field.
Positive Customer Auto Body Shop Reviews
When possible, former clients should be consulted about their experience with the shop. Some resources to find reviews are online, making it easy to decide if a body shop has good feedback from the public.
Reviews should mention that the vehicle was fixed properly the first time and work was completed in a timely fashion.
Positive reviews should also discuss whether a warranty was offered by the body shop and if the facility was clean and orderly.
A facility that has the approval of a large automobile association has shown a history of positive feedback from customers, although it’s always a good idea to check into a shop as much as possible.
Accepts All Insurance
Another important aspect of a good body shop is its acceptance of all forms on insurance.
Peotter’s Tire and Auto believes that an auto body shop that accepts all insurance providers demonstrates it has experience working with insurance companies to settle claims quickly.
A shop that is hesitant to accept major insurance providers is a red flag that something may be wrong.
This is also a matter of convenience and makes it easier for the vehicle owner to select a shop they feel comfortable with.
Selecting the right auto body shop requires a bit of patience and consideration.
For example, choosing the first shop available can be a disaster if the employees aren’t trained properly.
A good auto shop is clean and up-to-date with a friendly and knowledgeable staff. The shop should have positive reviews and a range of certifications for both the facility and technicians.
It should also accept all forms of insurance, making repairs easy and convenient.
MUSIC HUNDREDS OF COMPLAINTS IN A MATTER OF MONTHS.
PARKING AND NOISE VIOLATIONS.
EVEN THE SITE OF A DEADLY-OFFICER INVOLVED SHOOTING.
(REPORTER: "AND WHAT IS THE ISSUE IN YOUR OPINION?") DARREN WYDERMYER: "UH, NO FURTHER COMMENT.
" MORE THAN A DECADE AGO, WE FIRST INVESTIGATED THIS AUSTIN NIGHT CLUB, OWNED BY DARREN WYDERMYER -- A BUSINESSMAN.
THESE DAYS, HE'S SWITCHED CAREERS.
OPENING UP TWO GARAGES IN AUSTIN CALLED "D- TOWN BODY SHOP.
"AND THE COMPLAINTS HAVEN'T STOPPED.
ROBERT:THIS TIME, THEY'RE FROM CUSTOMERS WHO TELL US HE'S HOLDING THEIR CARS HOSTAGE - SOMETIMES FOR YEARS!CASHING THEIR INSURANCE CHECKS, BUT NEVER FIXING THEIR VEHICLES.
SYDNEY:TONIGHT, THOSE CUSTOMERS ARE ONE STEP CLOSER TO RECLAIMING THEIR CARS.
AFTER KXAN INVESTIGATOR BRITTANY GLAS TRACKS WYDERMYER DOWN.
AND EXPOSES HIS OPERATION.
CAMILO MACIEL, CAR OWNER: CRYING, "I'VE GONE TO THE EDGE AND BACK, MAN.
" WHEN CAMILO MACIEL TOOK HIS BRAND NEW FORD FUSION TO D-TOWN BODY SHOP BACK IN 20-16.
CAMILO MACIEL, CAR OWNER: "I HIT THE UNDERCARRIAGE OF MY CAR FROM A CURB.
SO, IT WAS JUST MINOR DAMAGE ON THE FENDER.
HE WAS HOPING FOR A QUICK FIX.
CAMILO MACIEL, CAR OWNER: "GOTTA PUSH FORWARD AND JUST FIGURE IT OUT.
"LEFT WITHOUT A VEHICLE TO GET TO WORK.
AND SHUTTLE HIS KIDS AROUND.
CAMILO MACIEL, CAR OWNER: "I TAKE YOUR JOB AWAY AND OK, NOW HOW YOU GONNA EAT NEXT WEEK? AND IT'S NOT ONLY YOU, YOU GOTTA THINK ABOUT YOUR GIRLS.
" MACIEL SAYS HE CHECKED IN WITH D-TOWN OWNER, DARREN WYDERMYER.
WHO HAD ALREADY COLLECTED HIS INSURANCE MONEY.
AND WOULD BEGIN CHARGING HIM A STORAGE FEE FOR KEEPING HIS CAR.
CAMILO MACIEL, CAR OWNER: "I NEED MY CAR BACK.
WHEN IS IT GOING TO BE IN? AND HE KEPT SAYING NEXT WEEK, NEXT WEEK, NEXT WEEK.
" WEEKS WENT BY.
CAMILO MACIEL, CAR OWNER: "MY CAR WAS THE SAME.
SAME WAY IT WAS THE DAY THAT THE ACCIDENT HAPPENED.
SO HE STOPPED BY AGAIN.
CAMILO MACIEL, CAR OWNER: "THEN HE SAID YOU KNOW WHAT, YOU NEED TO GET OFF MY PROPERTY, CALLED THE COPS.
I SAID NO, NO, NO WHAT'S GOING ON HERE?""CALLING THE COPS" ON CUSTOMERS.
IS PRETTY COMMON AT D-TOWN.
HUNDREDS OF TIMES IN RECENT YEARS, ACCORDING TO POLICE RECORDS AND 9-1-1 AUDIO.
BRITTANY GLAS, REPORTING: "HI DARREN, MY NAME IS BRITTANY GLAS WITH KXAN NEWS.
I'VE BEEN TRYING TO REACH YOU.
HAVE YOU RECEIVED ANY OF MY MESSAGES?" BRITTANY GLAS: PHONE MAKES END CALL NOISE.
"ALRIGHT, SO HE HUNG UP.
"WHEN WE SHOWED UP TO HIS SHOP IN SOUTH AUSTIN, HE LOCKED US OUT.
DARREN WYDERMYER, OWNER, D-TOWN: "YOU'RE NOT WELCOME.
" BRITTANY GLAS, REPORTING: "WE JUST WANTED TO TALK TO YOU BECAUSE A NUMBER OF CUSTOMERS HAVE REACHED OUT TO US, SAYING YOU'RE HOLDING THEIR CARS HOSTAGE.
"JEAN PELISSERO, LANDLORD: "I'VE NEVER SEEN ANYBODY WORKING HERE.
"WE FOUND NEARLY TWO DOZEN OF THOSE CARS.
DUSTY AND STILL NEEDING REPAIRS.
ACROSS TOWN AT D-TOWN'S NORTH AUSTIN LOCATION.
JEAN PELISSERO, LANDLORD: "I SENT HIM A LETTER ASKING HIM TO TELL ME WHICH CAR BELONGED TO WHOM, BUT NEVER HEARD FROM HIM.
"THE BUILDING'S LANDLORD EVICTED D-TOWN LAST MONTH FOR FAILURE TO PAY RENT.
AND IS NOW WORKING TO GET OWNERS THEIR VEHICLES, INCLUDING MACIEL'S.
WE FOUND HIS - STILL UNTOUCHED.
MORE THAN TWO YEARS AFTER HE DROPPED IT OFF.
CAMILO MACIEL: "IT'S JUST UNBELIEVABLE THAT THAT MANY PEOPLE HAVE GONE THROUGH THAT AND THAT NOTHING HAS BEEN DONE.
THEY'RE STILL IN BUSINESS.
"CAMILO MACIEL: "IT DIDN'T JUST AFFECT ME.
IT AFFECTED MY FAMILY.
IT AFFECTED EVERYTHING.
"SO WHY CAN'T THE COPS DO ANYTHING HERE?WELL, IT'S A CIVIL CUSTOMERS HAVE THE OPTION TO SUE, BUT THAT CAN GET EXPENSIVE.
AND HERE'S THE THING -- THE STATE DOESN'T REGULATE BODY SHOPS.
BUT WE'VE BROUGHT THIS CONCERN TO A CENTRAL TEXAS STATE LAWMAKER, WHO WANTS TO LOOK INTO CHANGING THAT NEXT LEGISLATIVE SESSION.
TOMORROW NIGHT ON KXAN NEWS AT 10.
WE'LL SIT DOWN WITH HER TO FIND OUT WHAT RULES COULD CHANGE.
TO PROTECT YOU FROM PLACES LIKE THIS.
KXAN BRITTANY GLAS.
SYDNEY:THE CAR OWNER IN THIS INVESTIGATION TELLS US - HE DIDN'T DO MUCH RESEARCH BEFORE TAKING HIS CAR INTO D-TOWN.
A SIMPLE CHECK WITH THE BETTER BUSINESS BUREAU SHOWS THE BUSINESS HAS AN "F" RATING.
AND FAR MORE COMPLAINTS THAN OTHER BODY SHOPS IN THE AREA.
THIS INVESTIGATION ALL STARTED WHEN VIEWERS REACHED OUT TO US.
IF YOU SEE SOMETHING YOU THINK WE SHOULD INVESTIGATE, EMAIL.