Summit Auto Body | Peotters Tire and Auto

For the majority of drivers, going to an auto body shop in Summit is a mysterious experience, a scary encounter with the unknown.

Once you hand over your key, you instantly feel uneasy; will your car be returned as good as new, or will the repair specialists do a shoddy job?

How will you know? How will you be able to figure out if you hard-earned money is just being tossed down the drain?

Car For Repair

The best way to know if you are receiving excellent service and professional care is to find a reputable Summit Auto Body shop and then build a relationship with that shop.

However, most people who take their vehicles in to the Auto Body Shop are doing so for the first time. So, how do you know whether or not you can trust an auto body shop?

First of all, it is important to know that most auto body shops are reputable businesses. The majority of Summit Auto Body owners are just struggling to make a living like most small business owners – they want to do a great job on your car so you will return or refer others to their shop.

Automotive Repair Shops

However, there are a few bad apples that spoil the whole bunch, and you need to be diligent when selecting a shop.

The first thing to do is get a referral or locate a shop online using reviews and testimonials.

Jeff what are the three questions should ask a body shop before they consider dropping their car off for repairs? Well what's important is that the repair shop actually be qualified to fix that particular vehicle.

Today modern cars require specialized training and equipment to be able to perform repairs to the manufacturer's standards.

For instance, this Mini Cooper and other BMWs require what's called rivet bonding.

So, glue joints and rivets.

They're actually repaired like aircraft today.

This is important because this maintains the structural integrity the manufacturer designed for a repair situation.

Like this fixture frame bench here that utilizes actual jigs to support the vehicle across its entire platform and place factory components precisely where the manufacturer has designated.

These systems are different than generic systems that simply are reverse engineered and don't have jig and holding capacity.

Shops that aren't trained and equipped to properly perform a repair utilizing generic equipment or generic procedures can't restore the vehicle to the manufacturer's standards and that doesn't necessarily maintain the safety ratingdesigned for the vehicle.

You potentially jeopardize the collision energy management system.

The vehicle might not perform the same in a future collision and you could possibly be more injured than you would if the car doesn't perform as the manufacturer intended.

The second question a consumer should ask is "Where does the body shop's loyalty lie?" Is it an independent repair center that relies on satisfied customers to drive business through their door and therefore fixes vehicles correctly? Or is the body shop on the insurance company's "preferred network?" Those body shops rely on the insurance referrals and when those body shops utilize cheap, imitation, and savage parts utilize the quickest possible repair times and keep costs as low as possible that generates the next referral.

But that's a recipe for shortcuts.

The third question, Paul, is "Can the repair shop make this process convenient for me?" Most consumers today want convenience and ease.

Repair shops that are high-quality repair shops are going to put their customers' interests first & do everything they can to have a satisfied customer.

That includes sheduling a rental car, scheduling a tow engaging in conversations with the insurance company and making sure the vehicle is fixed right for the consumer.

Create a list and call each shop to see how well you are treated on the phone.

Select three or four shops that sound good and are in close proximity to your location, and you are ready to take your vehicle in for an estimate.

You should get at least three estimates from three different shops.

The estimate may vary because Auto Body Shops may use different estimating software, but they should all be in the same ballpark. If an estimate differs by a great deal, you should ask why.

The body shop expert should be able to explain all prices on the estimate, including all price quotes and labor charges.

When you get the estimate, you should also be evaluating the Auto Body customer service:

How quickly were you acknowledged?

How efficiently were you helped?

Were all members of the staff polite and friendly?

Did the staff seem knowledgeable?

Be observant during the estimate and you will have a good idea of how you will be treated during the entire repair process.

If the customer service seems lacking, move on to the next place even if the estimate seems reasonable.

If you decide to leave your car, and the shop contacts you later to tell you about additional charges, this may be a sign that it is not a reputable and honest repair facility.

Auto Repair Quote

Though additional charges can happen occasionally, it is not a common practice for a reputable shop.

If you do your homework, have some patience, and get a few estimate, the odds are good that you will find a reputable auto body shop.

Once you have found one, it helps to direct all your business to them, and refer them to others.

If you do this, you will have established a good relationship, and you will no longer need to worry about finding an honest auto body shop.

The Results Are In – Who Do You Think is the Best Summit Auto Body in the Area?

Auto Repair Store

ON KXAN.

COM.

MUSIC HUNDREDS OF COMPLAINTS IN A MATTER OF MONTHS.

PARKING AND NOISE VIOLATIONS.

EVEN THE SITE OF A DEADLY-OFFICER INVOLVED SHOOTING.

(REPORTER: "AND WHAT IS THE ISSUE IN YOUR OPINION?") DARREN WYDERMYER: "UH, NO FURTHER COMMENT.

" MORE THAN A DECADE AGO, WE FIRST INVESTIGATED THIS AUSTIN NIGHT CLUB, OWNED BY DARREN WYDERMYER -- A BUSINESSMAN.

THESE DAYS, HE'S SWITCHED CAREERS.

OPENING UP TWO GARAGES IN AUSTIN CALLED "D- TOWN BODY SHOP.

"AND THE COMPLAINTS HAVEN'T STOPPED.

ROBERT:THIS TIME, THEY'RE FROM CUSTOMERS WHO TELL US HE'S HOLDING THEIR CARS HOSTAGE - SOMETIMES FOR YEARS!CASHING THEIR INSURANCE CHECKS, BUT NEVER FIXING THEIR VEHICLES.

SYDNEY:TONIGHT, THOSE CUSTOMERS ARE ONE STEP CLOSER TO RECLAIMING THEIR CARS.

AFTER KXAN INVESTIGATOR BRITTANY GLAS TRACKS WYDERMYER DOWN.

AND EXPOSES HIS OPERATION.

CAMILO MACIEL, CAR OWNER: CRYING, "I'VE GONE TO THE EDGE AND BACK, MAN.

" WHEN CAMILO MACIEL TOOK HIS BRAND NEW FORD FUSION TO D-TOWN BODY SHOP BACK IN 20-16.

CAMILO MACIEL, CAR OWNER: "I HIT THE UNDERCARRIAGE OF MY CAR FROM A CURB.

SO, IT WAS JUST MINOR DAMAGE ON THE FENDER.

".

HE WAS HOPING FOR A QUICK FIX.

CAMILO MACIEL, CAR OWNER: "GOTTA PUSH FORWARD AND JUST FIGURE IT OUT.

"LEFT WITHOUT A VEHICLE TO GET TO WORK.

AND SHUTTLE HIS KIDS AROUND.

CAMILO MACIEL, CAR OWNER: "I TAKE YOUR JOB AWAY AND OK, NOW HOW YOU GONNA EAT NEXT WEEK? AND IT'S NOT ONLY YOU, YOU GOTTA THINK ABOUT YOUR GIRLS.

" MACIEL SAYS HE CHECKED IN WITH D-TOWN OWNER, DARREN WYDERMYER.

WHO HAD ALREADY COLLECTED HIS INSURANCE MONEY.

AND WOULD BEGIN CHARGING HIM A STORAGE FEE FOR KEEPING HIS CAR.

CAMILO MACIEL, CAR OWNER: "I NEED MY CAR BACK.

WHEN IS IT GOING TO BE IN? AND HE KEPT SAYING NEXT WEEK, NEXT WEEK, NEXT WEEK.

" WEEKS WENT BY.

CAMILO MACIEL, CAR OWNER: "MY CAR WAS THE SAME.

SAME WAY IT WAS THE DAY THAT THE ACCIDENT HAPPENED.

"THEN MONTHS.

SO HE STOPPED BY AGAIN.

CAMILO MACIEL, CAR OWNER: "THEN HE SAID YOU KNOW WHAT, YOU NEED TO GET OFF MY PROPERTY, CALLED THE COPS.

I SAID NO, NO, NO WHAT'S GOING ON HERE?""CALLING THE COPS" ON CUSTOMERS.

IS PRETTY COMMON AT D-TOWN.

HUNDREDS OF TIMES IN RECENT YEARS, ACCORDING TO POLICE RECORDS AND 9-1-1 AUDIO.

BRITTANY GLAS, REPORTING: "HI DARREN, MY NAME IS BRITTANY GLAS WITH KXAN NEWS.

I'VE BEEN TRYING TO REACH YOU.

HAVE YOU RECEIVED ANY OF MY MESSAGES?" BRITTANY GLAS: PHONE MAKES END CALL NOISE.

"ALRIGHT, SO HE HUNG UP.

"WHEN WE SHOWED UP TO HIS SHOP IN SOUTH AUSTIN, HE LOCKED US OUT.

DARREN WYDERMYER, OWNER, D-TOWN: "YOU'RE NOT WELCOME.

" BRITTANY GLAS, REPORTING: "WE JUST WANTED TO TALK TO YOU BECAUSE A NUMBER OF CUSTOMERS HAVE REACHED OUT TO US, SAYING YOU'RE HOLDING THEIR CARS HOSTAGE.

"JEAN PELISSERO, LANDLORD: "I'VE NEVER SEEN ANYBODY WORKING HERE.

"WE FOUND NEARLY TWO DOZEN OF THOSE CARS.

DUSTY AND STILL NEEDING REPAIRS.

ACROSS TOWN AT D-TOWN'S NORTH AUSTIN LOCATION.

JEAN PELISSERO, LANDLORD: "I SENT HIM A LETTER ASKING HIM TO TELL ME WHICH CAR BELONGED TO WHOM, BUT NEVER HEARD FROM HIM.

"THE BUILDING'S LANDLORD EVICTED D-TOWN LAST MONTH FOR FAILURE TO PAY RENT.

AND IS NOW WORKING TO GET OWNERS THEIR VEHICLES, INCLUDING MACIEL'S.

WE FOUND HIS - STILL UNTOUCHED.

MORE THAN TWO YEARS AFTER HE DROPPED IT OFF.

CAMILO MACIEL: "IT'S JUST UNBELIEVABLE THAT THAT MANY PEOPLE HAVE GONE THROUGH THAT AND THAT NOTHING HAS BEEN DONE.

THEY'RE STILL IN BUSINESS.

"CAMILO MACIEL: "IT DIDN'T JUST AFFECT ME.

IT AFFECTED MY FAMILY.

IT AFFECTED EVERYTHING.

"SO WHY CAN'T THE COPS DO ANYTHING HERE?WELL, IT'S A CIVIL CUSTOMERS HAVE THE OPTION TO SUE, BUT THAT CAN GET EXPENSIVE.

AND HERE'S THE THING -- THE STATE DOESN'T REGULATE BODY SHOPS.

BUT WE'VE BROUGHT THIS CONCERN TO A CENTRAL TEXAS STATE LAWMAKER, WHO WANTS TO LOOK INTO CHANGING THAT NEXT LEGISLATIVE SESSION.

TOMORROW NIGHT ON KXAN NEWS AT 10.

WE'LL SIT DOWN WITH HER TO FIND OUT WHAT RULES COULD CHANGE.

TO PROTECT YOU FROM PLACES LIKE THIS.

BRITTANY GLAS.

KXAN INVESTIGATES.

INVESTIGATES.

KXAN BRITTANY GLAS.

KXAN INVESTIGATES.

SYDNEY:THE CAR OWNER IN THIS INVESTIGATION TELLS US - HE DIDN'T DO MUCH RESEARCH BEFORE TAKING HIS CAR INTO D-TOWN.

A SIMPLE CHECK WITH THE BETTER BUSINESS BUREAU SHOWS THE BUSINESS HAS AN "F" RATING.

AND FAR MORE COMPLAINTS THAN OTHER BODY SHOPS IN THE AREA.

THIS INVESTIGATION ALL STARTED WHEN VIEWERS REACHED OUT TO US.

IF YOU SEE SOMETHING YOU THINK WE SHOULD INVESTIGATE, EMAIL.

How to Heat an Auto Body Shop

Auto Body Collision Repair Shop

- Hey this is Donnie Smith.

This lesson, we're gonnatalk about dent repair.

Now before we just jumpon this car and start repairing this dent, it'simportant for any repair job to wash it good withsoap and water to remove all the contaminants,the waxes and greases.

We've already done that,we used a power washer to clean the car and now we're using a wax and grease remover.

And this is just toassure that all the waxes and greases, silicones,things like Armor Alls that may have been sprayedaround the vehicle are removed, 'cause this will eliminatemany of the paint problems that arise during a repair process.

This will also save onsandpaper cause it won't be loading the sandpaperwith these contaminants.

Now we have the repair areaclean and we can begin repairs.

But before we do, we wanna take a look at the damage and seewhat's wrong with it, see where the indirectdamage is and direct damage, and determine what repairmethods we're gonna use to repair this damage.

Now when thinking aboutdamage, it's a good idea to think about water.

Because you know if somethinghits water it goes down, and when it goes down italso pushes a wave up.

So you've got the low areaand you've got the high area.

Think of damage the sameway, because any time there's a dent there's gonna be a low and there's gonna be a high.

So whenever you look at thisdamage, you can see that the center part of the dent isof course the direct damage, but then if you look up here on the top, you can see the crown, oreyebrow some people call it.

And you can see that that is pushed up.

That whole top of the fenderis actually pushed up.

So if you tried justto pull out on the low, or push down on the highthat's not gonna work.

You've got to roll themetal, you've gotta push down on that high while you'repushing out on the low.

Now, when you go todetermining what repair method you're gonna use, you mayhave some different types of tools, you may havesome high dollar tools, a stud welder gun, otherdent repair systems.

Where really what you wanna think of is what is the easiest method? If it's a hammer and dolly,you have access to both sides, then use a hammer and dolly.

Just because you've got thehighest piece of equipment does not mean you haveto use it every time.

Now on this particularrepair, if you drop the liner, you are able to get to the back side.

So if you can get to the back side, this would definitely be acandidate for hammer and dolly.

Feeling back there to see ifthere's room to get a dolly, which I determined that there is.

Another thing to remember isthat whenever you're repairing a dent to reverse what happened.

You wanna work from the outside in.

First in, last out.

So whatever happened first in an accident, that's the last thing you wanna repair.

Also remember whenworking with thin metal, it's thin, and you may be able to move some of this with yourhand some of the times.

Doesn't work every time, butI'm gonna reach back there and keeping that in mind that I'm gonna push down on that high,out on the low area, use my hands to rough this out.

Now this ain't gonna be perfect, it's just to rough out the damage, to get the majority of the damage out.

I can see that there arestill some highs and lows, I can feel 'em.

I know it's hard to see on the video, and even if you're doingthis yourself it may be hard to see this sometimes, butI've got a trick that'll help you locate the lows.

If you get a block withsome 80 grit on it, you can cross sand the damaged area, and what this'll do is that the highs will immediately go to metal, of course, 'cause they're high,but the lows, you'll see it doesn't sand it at all, andthis will identify the lows.

Now you can see the twolow areas very easy.

Now using the dolly, I'mgoing to reach behind this panel with the dollyand I'm gonna push out on those low areas.

Also, while I'm pushing outI'm gonna have to remember where those high areas areso I can tap in on those.

Remember, we always wannawork in multiple directions.

Whatever tool you're using, just remember to push out on the lowsand in on the highs.

Also, when using adolly, there's different dollies, different shapes.

You want the shape of thedolly to fit the contour of the part you're working on.

If this dolly was completelyflat it wouldn't work well with this repair.

Okay, now I am working on getting my dolly located on the back of themetal where I want it to go.

It may take a little bitof time to get it exactly where you want it, but I wantit right on those low areas, so that I can raise the low areas out.

Also while I'm raising lowareas out, while I'm pushing on them with the dolly, I wannatap down on the high areas.

This will allow the lowareas to come out while the high areas are tapped in.

This is called the Hammeroff Dolly technique, because I'm not actuallyhammering on the dolly.

The dolly is pushing out on the low, the hammer's pushing in on the highs.

There is also a Hammer on Dolly, and that's where youare hitting the dolly.

Any time you hammer on dollythat stretches the metal.

You wanna save that for your final stages, until you get the metalcloser to where you want it.

Then you can do some hammer on dolly for your final straightening.

So I'm gonna do a little bitmore metal straightening, and then I'm gonna use the block sander with some 80 grit on it tocontinue blocking that out to identify my highs and lows and see how the progress is coming.

Now whenever you're blocksanding with 80 grit to identify highs andlows, it's always important to cross sand.

By sanding in just onedirection, you're not gonna find all the highs and lows.

And this goes for if you're doing this to identify highs and lows,or block sanding body filler.

Cross sanding always levels much better.

Now we're using this sander,and this basically takes the place of what we usedto use with thicker metals, which is a body file.

However a body file will actually shave the top layer of the metalwhich would help level it.

We don't wanna do thatwith thinner metals.

We wanna use methods thatdoes not remove any metal.

So any method that you canuse that does not remove metal is always gonna be a better choice with these thinner metals.

Now I'm feeling out thedamage with my hand, just seeing what all highsand lows that I feel.

A little tip for feeling damage, because you'll have to do that often, is to use the flat of your hand.

Often I see fingertipsused, but that is not gonna catch the highs and lows,you're gonna miss 'em.

So always use the flatof your hand to be able to feel the damage.

Another trick that sometechnicians use is to use a rag, they claim that they can feel it better, it kinda eliminatesthe different textures.

You put a rag over yourhand and go over the damage and see if you can feelthe highs and lows better.

Try both ways, whichever works best is the method for you to use.

Now I feel a little bit ofhigh, so here I identified a high, so I'm just gonna tap that down with the pick side of the hammer.

I'm just basicallylowering that high area.

Now I'm going to re-blockit, re-sand it with this 80 grit to make sure thatit did remove the high area.

I feel of it, and I feelthat that feels good.

It's not perfect, butwith these thin metals, if you try to get 'em just perfect, try to metal finish 'emlike they did older metals, you're gonna weaken and thin the metal.

You wanna get it within 1/4 of an inch.

Anywhere between 1/8 and 1/4 is what most body fillersuppliers recommend.

However, you don't wannaexceed 1/4 of an inch, that's maximum after sanded.

You don't wanna exceed that amount.

This dent is well underthat, it's probably within 1/8 of an inch.

I'm noticing there's stilla little bit of a crease down here so I need to work that out.

I'm gonna get a hammer and dolly in there, I'm gonna raise in on the low area and I'm gonna tap this crease area in so that we can roll this metal back to where it's supposed to be.

As I'm pushing out with the dolly, I'm tapping in on that high area.

Now I'm being real careful herenot to hit the bumper cover.

It'd've been a better idea if I went ahead and dropped the bumper cover.

I'll probably be blending into that.

Another trick you can do is put a couple layers of masking tape.

I should've did that, Ishould've put masking tape or went ahead and dropped the bumper.

Because the last thingyou wanna do is sand into an adjacent panel,especially if it's not one that you're blending and cause damage that you have to repair.

I'm still having problemswith the low area right here, so I'm working on that.

Now the problem with this area, it's a little harder to get to'cause there's a brace there.

I'm following the same techniques, I'm gonna push out on that low area and I'm tapping around the high areas.

When I hammer on dollyyou can hear that ping, it makes a different sound.

You can hammer on dolly someto help remove that damage, but again remember thatthat stretches the metal and try to reduce theamount that you do that.

Little bit of a high, I knocked that down.

Okay, I'm gonna use my block with 80 grit to sand the damaged area some more to see if I got thedamage worked out enough to apply the body filler.

And I sand it and I feelof it, and there's still too much of a low there.

So I'm going to need to goback in there one more time and use the dolly and hammer.

I'm going to use the pickbecause there's a high here.

I'm pushing out on thatlow and I'm going to hammer on dolly a little bit,and sand it one more time to see if that has it.

And that's what it takes, itjust takes doing a little bit, feeling of it, checking your progress until you have thedamage where you want it.

We got the metal straightenedwithin 1/4 of an inch, really within 1/8, but 1/4 after sanded is the maximum amount of filler that most body filler manufacturers recommend.

No more than 1/4 of an inch.

That's the maximum amount.

I know 3M, Evercoat, they all have that on their technical data sheets.

So anything more than 1/4 of an inch you really need tostraighten it more than that.

You need to get it straighter.

Again, with these thinnermetals you don't wanna try to work it and work it,because you're gonna work-harden the metal.

It'll become work-hardened, thin, brittle, it may even crack on you.

It's almost impossible toget these thinner metals to do the metal finishingtechniques like they used to do where they'd work the metaland file it down and get it just perfect, prime it.

Now there is one exceptionto that, and that's PDR.

Paintless Dent Repair.

That's a total different set of techniques than we went over in this video.

This video is straightening metal like a body shop would perform.

Again, remember dependingon the extent of damage, like a fender, that wouldreally go into consideration, do we wanna repair that or replace it? Now on 1/4 panel, thosepanels usually cost more.

And also, it's a weld onpanel, so it's gonna take a lot of labor to replace it.

So you can have a lotmore damage in 1/4 panel than you would a fender,and still repair it.

Many times in body shops and dealerships, if there's even a couple ofhours of damage on fenders, they just go ahead and replace them, which is R and R, Remove and Replace.

Anyway, I hope you learnedsomething this lesson.

Thanks for watching, we'llsee you in the next lesson.

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